Hi folks,

We have users running Microsoft Outlook 2003. If their .PST file gets
moved or deleted, Outlook will prompt the user to find or create a new
one when it's opened the next time.

The problem is that users often don't know where their existing .PST
files are and will simply create a new one. Once it's created, all
their new mail is downloaded to the new .PST file and they think
they've lost all their existing mail, contacts, etc. They call the
help desk and we not only have to find the old .PST file, but we have
to temporarily disable mail retreival, merge the contents of the old
one and the new one, and hope this one doesn't get moved.

I've scoured the web and found pages like this one
(http://support.microsoft.com/kb/896515/) which only prevent the
creating of a .PST file from the File menu, once Outlook is already
fully open.

Is there a way, if the existing .PST file is moved or lost, to prevent
the user from creating a new .PST file when Outlook is opened again and
causing headaches for us?

DS

In oups.com,
typed:
Hi folks,

We have users running Microsoft Outlook 2003. If their .PST file gets
moved or deleted, Outlook will prompt the user to find or create a new
one when it's opened the next time.

The problem is that users often don't know where their existing .PST
files are and will simply create a new one. Once it's created, all
their new mail is downloaded to the new .PST file and they think
they've lost all their existing mail, contacts, etc. They call the
help desk and we not only have to find the old .PST file, but we have
to temporarily disable mail retreival, merge the contents of the old
one and the new one, and hope this one doesn't get moved.

I've scoured the web and found pages like this one
(http://support.microsoft.com/kb/896515/) which only prevent the
creating of a .PST file from the File menu, once Outlook is already
fully open.

Is there a way, if the existing .PST file is moved or lost, to prevent
the user from creating a new .PST file when Outlook is opened again
and causing headaches for us?

DS

Get Exchange server and you don't have to deal with PST files anymore!

That said - why would the users' PST files be getting moved or deleted in
the first place? I don't know of any way to do what you're asking, but it
doesn't sound like an environment I'd enjoy supporting.

(You do know that PST files must remain on the user's local drive, and not
be accessed across a LAN or WAN connection, right? )

Yes, I do indeed realize that. And, I realize that Exchange should be
used. I'm working at an institution that adapts new technologies at a
snail's pace. To this date, we still run NT 4 and we only converted
from a token ring topology 3 years ago.

So, aside from the obvious - adopting Win2k3 and Exchange - let's
assume I cannot (which I cannot) and figure out the solution to this
problem.

We have over 120 machines, about 100 of which have .PSTs stored locally
in a factory that runs 24 hours a day. Running an automatic backup
script to copy the .PST files to the network doesn't work because the
file may be open, and if it isn't, we're probably shutting down or
restarting the computer, which doesn't happen because it's been used
all day and all night. So we have Outlook always open on many many
machines with no way to get the users to manually shut down Outlook and
run a batch file and no way to automate one during the day/night or
during shutdown because of open file / lack of rebooting issues. So
what do we do to protect that .PST data other than storing it on a file
server?

Lanwench [MVP - Exchange] wrote:
In oups.com,
typed:
Hi folks,

We have users running Microsoft Outlook 2003. If their .PST file gets
moved or deleted, Outlook will prompt the user to find or create a new
one when it's opened the next time.

The problem is that users often don't know where their existing .PST
files are and will simply create a new one. Once it's created, all
their new mail is downloaded to the new .PST file and they think
they've lost all their existing mail, contacts, etc. They call the
help desk and we not only have to find the old .PST file, but we have
to temporarily disable mail retreival, merge the contents of the old
one and the new one, and hope this one doesn't get moved.

I've scoured the web and found pages like this one
(http://support.microsoft.com/kb/896515/) which only prevent the
creating of a .PST file from the File menu, once Outlook is already
fully open.

Is there a way, if the existing .PST file is moved or lost, to prevent
the user from creating a new .PST file when Outlook is opened again
and causing headaches for us?

DS

Get Exchange server and you don't have to deal with PST files anymore!

That said - why would the users' PST files be getting moved or deleted in
the first place? I don't know of any way to do what you're asking, but it
doesn't sound like an environment I'd enjoy supporting.

(You do know that PST files must remain on the user's local drive, and not
be accessed across a LAN or WAN connection, right? )

In oups.com,
typed:
Yes, I do indeed realize that. And, I realize that Exchange should be
used. I'm working at an institution that adapts new technologies at a
snail's pace. To this date, we still run NT 4 and we only converted
from a token ring topology 3 years ago.

Youch.

So, aside from the obvious - adopting Win2k3 and Exchange - let's
assume I cannot (which I cannot) and figure out the solution to this
problem.

There may not be a good one, with the limitations being imposed on you, I'm
afraid.

We have over 120 machines, about 100 of which have .PSTs stored
locally in a factory that runs 24 hours a day. Running an automatic
backup script to copy the .PST files to the network doesn't work
because the file may be open, and if it isn't, we're probably
shutting down or restarting the computer, which doesn't happen
because it's been used all day and all night. So we have Outlook
always open on many many machines with no way to get the users to
manually shut down Outlook and run a batch file and no way to
automate one during the day/night or during shutdown because of open
file / lack of rebooting issues. So what do we do to protect that
.PST data other than storing it on a file server?

You're in a bind, and I sympathize. Unfortunately, there is no good solution
to your problem. Your management needs to take a close look at their
technology; if they want to rely on it at all they ought to make sure it's
set up optimally and you get the suppor you need.. I know *you* know that NT
is out of support, but you might show them some documentation about it - and
also http://support.microsoft.com/?id=297019. You run the risk of corrupt
data, as well as major performance problems.

If it were me, and the boss wouldn't spring for upgrades, I'd probably
suggest ditching the Outlook & PST file entirely, and have the users access
their mail only via webmail on either an external or internal mail server
product.




Lanwench [MVP - Exchange] wrote:
In oups.com,
typed:
Hi folks,

We have users running Microsoft Outlook 2003. If their .PST file
gets moved or deleted, Outlook will prompt the user to find or
create a new one when it's opened the next time.

The problem is that users often don't know where their existing .PST
files are and will simply create a new one. Once it's created, all
their new mail is downloaded to the new .PST file and they think
they've lost all their existing mail, contacts, etc. They call the
help desk and we not only have to find the old .PST file, but we
have to temporarily disable mail retreival, merge the contents of
the old one and the new one, and hope this one doesn't get moved.

I've scoured the web and found pages like this one
(http://support.microsoft.com/kb/896515/) which only prevent the
creating of a .PST file from the File menu, once Outlook is already
fully open.

Is there a way, if the existing .PST file is moved or lost, to
prevent the user from creating a new .PST file when Outlook is
opened again and causing headaches for us?

DS

Get Exchange server and you don't have to deal with PST files
anymore!

That said - why would the users' PST files be getting moved or
deleted in the first place? I don't know of any way to do what
you're asking, but it doesn't sound like an environment I'd enjoy
supporting.

(You do know that PST files must remain on the user's local drive,
and not be accessed across a LAN or WAN connection, right? )