error opening .xnk file in public folder

**John** · August 9th 06, 01:55 PM posted to microsoft.public.outlook

We use a public folder to share office calendars. I have one user who all
of a sudden cannot open several of the shared calendars. The problem seems
to be getting worse because it was only one he couldn't open last week and
now it's two. All of the other calendars open without erorr for him.

The error message is:

"Can't open this item. Can't create file: user name.xnk. Right-click the
folder you want to create the file in, and then click Properties on the
shortcut menu to check your permissons for the folder."

He's running Outlook 2000 SP3 on Windows 2000 SP4 with the public folders on
Exchange 2003.

Following KB article 296416 does not solve the problem. I've cleared the
Temporary Internet files folder and moved the OutlookSecureTempFolder to a
shorter path and he's still getting the error.

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