I am looking for assistance with iOutlook / Interwoven (Mailsite).

I am not sure if this would be the right forum, or maybe someone could at
least point me in the right direction.

Here is my environment: Worksite / MailSite version 8 intergrated with
(Outlook) Office 2003 SP1 and Citrix4.0 running Windows 2003

Problems:

As with iManage and DocsOpen, my users get the Zero bites file issue when
the open their document from Word first. This specifically happens when the
user tries to create a version or copy a file in Word and then Launch
Mailsite. I normally have to unlock the document, or use the Task Manager
to stop the process on WINWORD.EXE. our OUTLOOK.EXE. How do I fix this for
good?

Also, If there is an issue, such as the redwells or folders do not expand in
MailSite, or the Mailsite menu or toolbars are lost, even if Outlook is not
responding with Mailsite, I am told to "rename the file registry folder to
word.old, or outlook.old, in order to force the intergration and get the
MailSite and toolbar and menus. The same happens if there is an issue in
Word with the intergration--rename the registry folder to word.old.

Users also have issues with moving their emails to a MailSite folder that
the have rights/permissions too...even being their own personal files. They
receive a message that access is denied.

Any suggestions on any of these issues--especially relative to the Outlook
portion? Or, if you need me to better clarify, please ask. I will try my
best.

please respond to

DC

DC wrote:

I am looking for assistance with iOutlook / Interwoven (Mailsite).

Then you should ask in a forum that addresses that topic. Here's one:
http://www.brianmadden.com/forum/tm.aspx?m=48470
--
Brian Tillman