In Word, when I am on an address a smart button appears and when I click on
it there is a dropdown menu which has "add contact" whenever I click on it I
get an error message that says "Word cannot open Outlook or has encountered
difficulties". I already had Outlook open on my computer so I don't know
where the problem lies.

mythompsonhandful wrote:

In Word, when I am on an address a smart button appears and when I
click on it there is a dropdown menu which has "add contact" whenever
I click on it I get an error message that says "Word cannot open
Outlook or has encountered difficulties". I already had Outlook open
on my computer so I don't know where the problem lies.

Do the versions of Word and Outlook match?
--
Brian Tillman

yes they are both part of microsoft office. Word 2003 and outlook 2003

"Brian Tillman" wrote:

mythompsonhandful wrote:

In Word, when I am on an address a smart button appears and when I
click on it there is a dropdown menu which has "add contact" whenever
I click on it I get an error message that says "Word cannot open
Outlook or has encountered difficulties". I already had Outlook open
on my computer so I don't know where the problem lies.

Do the versions of Word and Outlook match?
--
Brian Tillman

mythompsonhandful wrote:

yes they are both part of microsoft office. Word 2003 and outlook 2003

In Outlook, click ToolsE-mail AccountsView or change existing directories
or address booksNext. What do you see?
--
Brian Tillman

I see incoming.verizon.net and pop3 as type

"Brian Tillman" wrote:

mythompsonhandful wrote:

yes they are both part of microsoft office. Word 2003 and outlook 2003

In Outlook, click ToolsE-mail AccountsView or change existing directories
or address booksNext. What do you see?
--
Brian Tillman

You did not follow the directions - the OP was asking for your address book settings, not your mail settings.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, mythompsonhandful asked:

| I see incoming.verizon.net and pop3 as type
|
| "Brian Tillman" wrote:
|
|| mythompsonhandful
|| wrote:
||
||| yes they are both part of microsoft office. Word 2003 and outlook
||| 2003
||
|| In Outlook, click ToolsE-mail AccountsView or change existing
|| directories or address booksNext. What do you see?
|| --
|| Brian Tillman

mythompsonhandful wrote:

I see incoming.verizon.net and pop3 as type

Proof you didn't do what I told you to do. Go back and reread what I wrote.
You're viewing existing e-mail accounts, not directories or address books.
You didn't change the radio button like I told you to do.
--
Brian Tillman

sorry. when I open view directories I see Outlook address book

"mythompsonhandful" wrote:

In Word, when I am on an address a smart button appears and when I click on
it there is a dropdown menu which has "add contact" whenever I click on it I
get an error message that says "Word cannot open Outlook or has encountered
difficulties". I already had Outlook open on my computer so I don't know
where the problem lies.

mythompsonhandful wrote:

sorry. when I open view directories I see Outlook address book

If this were happening to me, I'd remove the Outlook Address Book service
(select it and click Remove), stop and resart Outlook, then add it in again
(ToolsE-mail AccountsAdd a new directory or address bookNextAdditional
Address BooksOutlook Address Book), stopping and restarting Outlook once
again afterward, then try what you were originally trying in Word.

Tried it. Didn't work. But thanks. I've been told that it probably has
something to do with my security settings and virus protection and I could
work around it if I wanted to risk it. That's all I'm going to bother with it
for now.

"Brian Tillman" wrote:

mythompsonhandful wrote:

sorry. when I open view directories I see Outlook address book

If this were happening to me, I'd remove the Outlook Address Book service
(select it and click Remove), stop and resart Outlook, then add it in again
(ToolsE-mail AccountsAdd a new directory or address bookNextAdditional
Address BooksOutlook Address Book), stopping and restarting Outlook once
again afterward, then try what you were originally trying in Word.