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#1
October 17th 06, 11:52 AM
posted to microsoft.public.outlook
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Attachments - Missing!!
Hi,
I've tried looking for an answer but I'm admitting defeat and will ask the Experts. We have an external contact who sends a message to 6 employees in our company. One of them doesn't receive the attached PDF file, the other 5 do. All are running Outlook 2003. I can't find any differences with their settings. I've downloaded and installed AOSETUP.EXE from Slovak, but PDF doesn't appear as a 'blocked' file type. Message size doesn't indicate any attachment, but within the headers it does indicate a winmail.dat attached file. (see below) If I'm missing something obvious then please call me 'stupid' Please help me look efficient. Thanks Craig HEADERS INCLUDED ************************************************** ***************************************** Microsoft Mail Internet Headers Version 2.0 Received: from Our.External.Mail.Server.co.uk ([00.00.00.00]) by internal.exchange.server.local with Microsoft SMTPSVC(6.0.3790.1830); Tue, 17 Oct 2006 04:21:11 +0100 From: "EXTERNAL SOURCE" To: "My Company User 1" , "My Company User 2" , "My Company User 3" , "My Company User 4" , "My Company User 5" , "My Company User 6" Subject: Reference Date: Tue, 17 Oct 2006 10:24:49 +0700 Message-ID: 00af01c6f19b$d1cdfb00$0f0000c0@External MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_00B0_01C6F1D6.7E2CD300" Return-Path: X-OriginalArrivalTime: 17 Oct 2006 03:21:11.0453 (UTC) FILETIME=[4B708CD0:01C6F19B] ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="winmail.dat" ------=_NextPart_000_00B0_01C6F1D6.7E2CD300-- 
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#2
October 17th 06, 12:52 PM
posted to microsoft.public.outlook
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Attachments - Missing!!
Hmm... for this one user, do they have Outlook set to read all standard
email in plain text? (See Tools Options Prefs. tab Email Options.) wrote in message ups.com... Hi, I've tried looking for an answer but I'm admitting defeat and will ask the Experts. We have an external contact who sends a message to 6 employees in our company. One of them doesn't receive the attached PDF file, the other 5 do. All are running Outlook 2003. I can't find any differences with their settings. I've downloaded and installed AOSETUP.EXE from Slovak, but PDF doesn't appear as a 'blocked' file type. Message size doesn't indicate any attachment, but within the headers it does indicate a winmail.dat attached file. (see below) If I'm missing something obvious then please call me 'stupid' Please help me look efficient. Thanks Craig HEADERS INCLUDED ************************************************** ***************************************** Microsoft Mail Internet Headers Version 2.0 Received: from Our.External.Mail.Server.co.uk ([00.00.00.00]) by internal.exchange.server.local with Microsoft SMTPSVC(6.0.3790.1830); Tue, 17 Oct 2006 04:21:11 +0100 From: "EXTERNAL SOURCE" To: "My Company User 1" , "My Company User 2" , "My Company User 3" , "My Company User 4" , "My Company User 5" , "My Company User 6" Subject: Reference Date: Tue, 17 Oct 2006 10:24:49 +0700 Message-ID: 00af01c6f19b$d1cdfb00$0f0000c0@External MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_00B0_01C6F1D6.7E2CD300" Return-Path: X-OriginalArrivalTime: 17 Oct 2006 03:21:11.0453 (UTC) FILETIME=[4B708CD0:01C6F19B] ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="winmail.dat" ------=_NextPart_000_00B0_01C6F1D6.7E2CD300--
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#3
October 17th 06, 12:55 PM
posted to microsoft.public.outlook
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Attachments - Missing!!
One other question popped into my head, does this user see the attachment in
OWA? wrote in message ups.com... Hi, I've tried looking for an answer but I'm admitting defeat and will ask the Experts. We have an external contact who sends a message to 6 employees in our company. One of them doesn't receive the attached PDF file, the other 5 do. All are running Outlook 2003. I can't find any differences with their settings. I've downloaded and installed AOSETUP.EXE from Slovak, but PDF doesn't appear as a 'blocked' file type. Message size doesn't indicate any attachment, but within the headers it does indicate a winmail.dat attached file. (see below) If I'm missing something obvious then please call me 'stupid' Please help me look efficient. Thanks Craig HEADERS INCLUDED ************************************************** ***************************************** Microsoft Mail Internet Headers Version 2.0 Received: from Our.External.Mail.Server.co.uk ([00.00.00.00]) by internal.exchange.server.local with Microsoft SMTPSVC(6.0.3790.1830); Tue, 17 Oct 2006 04:21:11 +0100 From: "EXTERNAL SOURCE" To: "My Company User 1" , "My Company User 2" , "My Company User 3" , "My Company User 4" , "My Company User 5" , "My Company User 6" Subject: Reference Date: Tue, 17 Oct 2006 10:24:49 +0700 Message-ID: 00af01c6f19b$d1cdfb00$0f0000c0@External MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_00B0_01C6F1D6.7E2CD300" Return-Path: X-OriginalArrivalTime: 17 Oct 2006 03:21:11.0453 (UTC) FILETIME=[4B708CD0:01C6F19B] ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="winmail.dat" ------=_NextPart_000_00B0_01C6F1D6.7E2CD300--
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#4
October 17th 06, 01:20 PM
posted to microsoft.public.outlook
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Attachments - Missing!!
Hi Neo,
The User (Karen) doesn't access her account from out of the office, so without testing this once I leave the office, can't tell you whether they appear in OWA. Karen's setting on our Exchange 2003 server are the same as the other recipients, her settings in Outlook 2003 look the same as the other recipients. She is not set to 'read all standard mail in plain text' I'm still clutching at straws. I'll check OWA tonight (can't access from inside our firewall) and will give a further update tomorrow. Regards Craig neo [mvp outlook] wrote: One other question popped into my head, does this user see the attachment in OWA? wrote in message ups.com... Hi, I've tried looking for an answer but I'm admitting defeat and will ask the Experts. We have an external contact who sends a message to 6 employees in our company. One of them doesn't receive the attached PDF file, the other 5 do. All are running Outlook 2003. I can't find any differences with their settings. I've downloaded and installed AOSETUP.EXE from Slovak, but PDF doesn't appear as a 'blocked' file type. Message size doesn't indicate any attachment, but within the headers it does indicate a winmail.dat attached file. (see below) If I'm missing something obvious then please call me 'stupid' Please help me look efficient. Thanks Craig HEADERS INCLUDED ************************************************** ***************************************** Microsoft Mail Internet Headers Version 2.0 Received: from Our.External.Mail.Server.co.uk ([00.00.00.00]) by internal.exchange.server.local with Microsoft SMTPSVC(6.0.3790.1830); Tue, 17 Oct 2006 04:21:11 +0100 From: "EXTERNAL SOURCE" To: "My Company User 1" , "My Company User 2" , "My Company User 3" , "My Company User 4" , "My Company User 5" , "My Company User 6" Subject: Reference Date: Tue, 17 Oct 2006 10:24:49 +0700 Message-ID: 00af01c6f19b$d1cdfb00$0f0000c0@External MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_00B0_01C6F1D6.7E2CD300" Return-Path: X-OriginalArrivalTime: 17 Oct 2006 03:21:11.0453 (UTC) FILETIME=[4B708CD0:01C6F19B] ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="winmail.dat" ------=_NextPart_000_00B0_01C6F1D6.7E2CD300--
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#6
October 18th 06, 01:20 AM
posted to microsoft.public.outlook
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Attachments - Missing!!
If the pdf attachment exists, it will be in the winmail.dat. The reason why
is that whenever one sees winmail.dat it indicates that the file was sent in Rich Text format and that is where all the text formatting, color, attachments, .etc go (think of it like an encapsulated word document). About the only way I can think of getting at the winmail.dat is to try pop'ing or imap connection to Exchange and use something like fentun (www.fentun.com). Only other thing I could think of is look for configuration differences between computers. (e.g. client side antivirus, firewall, .etc that can scan email. maybe something ripped the attachment w/out user/you knowing about it.) wrote in message ps.com... I checked Outlook Web Access and the attachments still don't appear. As this seems to be a server based rule that is stopping the attachments from being displayed, I shall add the specific sender (because it only happens with attachments from this sender) to this users Safe List. I'm quickly running out of ideas, if anyone can come up with something else I'd appreciate any input. Cheers Craig wrote: Hi Neo, The User (Karen) doesn't access her account from out of the office, so without testing this once I leave the office, can't tell you whether they appear in OWA. Karen's setting on our Exchange 2003 server are the same as the other recipients, her settings in Outlook 2003 look the same as the other recipients. She is not set to 'read all standard mail in plain text' I'm still clutching at straws. I'll check OWA tonight (can't access from inside our firewall) and will give a further update tomorrow. Regards Craig neo [mvp outlook] wrote: One other question popped into my head, does this user see the attachment in OWA? wrote in message ups.com... Hi, I've tried looking for an answer but I'm admitting defeat and will ask the Experts. We have an external contact who sends a message to 6 employees in our company. One of them doesn't receive the attached PDF file, the other 5 do. All are running Outlook 2003. I can't find any differences with their settings. I've downloaded and installed AOSETUP.EXE from Slovak, but PDF doesn't appear as a 'blocked' file type. Message size doesn't indicate any attachment, but within the headers it does indicate a winmail.dat attached file. (see below) If I'm missing something obvious then please call me 'stupid' Please help me look efficient. Thanks Craig HEADERS INCLUDED ************************************************** ***************************************** Microsoft Mail Internet Headers Version 2.0 Received: from Our.External.Mail.Server.co.uk ([00.00.00.00]) by internal.exchange.server.local with Microsoft SMTPSVC(6.0.3790.1830); Tue, 17 Oct 2006 04:21:11 +0100 From: "EXTERNAL SOURCE" To: "My Company User 1" , "My Company User 2" , "My Company User 3" , "My Company User 4" , "My Company User 5" , "My Company User 6" Subject: Reference Date: Tue, 17 Oct 2006 10:24:49 +0700 Message-ID: 00af01c6f19b$d1cdfb00$0f0000c0@External MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_00B0_01C6F1D6.7E2CD300" Return-Path: X-OriginalArrivalTime: 17 Oct 2006 03:21:11.0453 (UTC) FILETIME=[4B708CD0:01C6F19B] ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit ------=_NextPart_000_00B0_01C6F1D6.7E2CD300 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="winmail.dat" ------=_NextPart_000_00B0_01C6F1D6.7E2CD300--
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