Outlook 2k3 sp2 talking to exchange 2k3 sp2.

We have a shared mailbox. If I go to a users desk, create a profile to that
shared mailbox, and open it, I see all mail properly. That is, the message
count in the inbox says 19, 2 unread, I see 19 and the 2 unread.

If I create a new profile, and point it to the users own mailbox, open it,
add in the shared mailbox, the shared mailbox will show a message count of
say, 19, but only 12 emails will be visible. Also, the unread mail count
shows, but the unread mail does not.

So far, I have tried the /cleanviews switch on the shared mailbox, and
clearing any filter settings (none were shown, but I cleared it anyway).

Tonight I plan on moving the shared mailbox to another server, just to see
if that cleans up anything.


Any other ideas?


Thanks!

I'm guessing that the other seven messages are marked private.

-Peter

"Betelgeuse" wrote in message
...
Outlook 2k3 sp2 talking to exchange 2k3 sp2.

We have a shared mailbox. If I go to a users desk, create a profile to
that shared mailbox, and open it, I see all mail properly. That is, the
message count in the inbox says 19, 2 unread, I see 19 and the 2 unread.

If I create a new profile, and point it to the users own mailbox, open it,
add in the shared mailbox, the shared mailbox will show a message count of
say, 19, but only 12 emails will be visible. Also, the unread mail count
shows, but the unread mail does not.

So far, I have tried the /cleanviews switch on the shared mailbox, and
clearing any filter settings (none were shown, but I cleared it anyway).

Tonight I plan on moving the shared mailbox to another server, just to see
if that cleans up anything.


Any other ideas?


Thanks!

Bingo! We have a winner.

I guess this is 'by desing", and there isn't much we can do about it?



"Peter Durkee" wrote in message
...
I'm guessing that the other seven messages are marked private.

-Peter

"Betelgeuse" wrote in message
...
Outlook 2k3 sp2 talking to exchange 2k3 sp2.

We have a shared mailbox. If I go to a users desk, create a profile to
that shared mailbox, and open it, I see all mail properly. That is, the
message count in the inbox says 19, 2 unread, I see 19 and the 2 unread.

If I create a new profile, and point it to the users own mailbox, open
it, add in the shared mailbox, the shared mailbox will show a message
count of say, 19, but only 12 emails will be visible. Also, the unread
mail count shows, but the unread mail does not.

So far, I have tried the /cleanviews switch on the shared mailbox, and
clearing any filter settings (none were shown, but I cleared it anyway).

Tonight I plan on moving the shared mailbox to another server, just to
see if that cleans up anything.


Any other ideas?


Thanks!

Actually, I see where you have to include the private items in the
delegation.

Thanks!!!


"Betelgeuse" wrote in message
...
Bingo! We have a winner.

I guess this is 'by desing", and there isn't much we can do about it?



"Peter Durkee" wrote in message
...
I'm guessing that the other seven messages are marked private.

-Peter

"Betelgeuse" wrote in message
...
Outlook 2k3 sp2 talking to exchange 2k3 sp2.

We have a shared mailbox. If I go to a users desk, create a profile to
that shared mailbox, and open it, I see all mail properly. That is, the
message count in the inbox says 19, 2 unread, I see 19 and the 2 unread.

If I create a new profile, and point it to the users own mailbox, open
it, add in the shared mailbox, the shared mailbox will show a message
count of say, 19, but only 12 emails will be visible. Also, the unread
mail count shows, but the unread mail does not.

So far, I have tried the /cleanviews switch on the shared mailbox, and
clearing any filter settings (none were shown, but I cleared it anyway).

Tonight I plan on moving the shared mailbox to another server, just to
see if that cleans up anything.


Any other ideas?


Thanks!