I'm posting this solution to a nasty problem in case anyone else needs it.
It's a late answer to my own request for help in this newsgroup on Mon Jun
19, 2006. The original post is at
http://groups.google.com/group/micro...d64f97743c185d,
and here's an extract:

I------------
"Looking for clues as to why Copernic Desktop Search (version 1.7) should be
unable to find my Outlook 2000 files.

The two work perfectly together on two previous laptops (same software) but
on my new laptop (Toshiba M5) the Outlook entry in the 'Email Folders to
Index' section of Copernic is greyed out. CDS 'sees' Outlook Express but
not Outlook. Everything else works fine - it's just that CDS can't index my
Outlook emails.

snip
-----------------

What happened was I'd used Files and Settings Transfer Wizard and then set
up various bits of software before I finally got around to opening Outlook
2k for the first time. I then found that Copernic would not 'see' it.

I eventually solved it by brute force. In effect I wrote off all the
previous fettling and started again. I made a new User, opened Outlook, let
Copernic see it, and only after that did I copy over the various settings
from the old User. I did this manually without using FAST.

Meanwhile I'd requested help from Copernic but got no reply. However on 28
November 2006 Mike Atkinson (Abingdon, UK) emailed to ask if I'd ever found
a solution as he had the same problem. Meanwhile he'd also written to
Copernic. A few days later he passed on to me their reply. It worked for
him so we agreed to add it to the thread to help any future sufferers. (I
wish I'd had the fix four months previously). Anyway here it is:

"Why Outlook could be grayed out in CDS: There might be a missing value in
your Outlook registry keys. 1. Save and decompress the attached file. 2.
Execute the registry file by double-clicking it. 3. Exit and restart CDS.
To exit CDS: 1. Right-click the CDS tray icon. 2. Select Exit."

The content of the reg file is just this:

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Ou tlook]
"FirstRunDialog"="False"

[HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\O utlook]
"FirstRunDialog"="False"

[HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook]
"FirstRunDialog"="False"

Mike says it worked for him. It came too late for me. Use it at your own
risk, bearing in mind all the usual warnings about the dangers of messing
with the Registry. However for anyone in the same position, it could save
an awful lot of time. Making a System Restore Point first should remove
most of the risk.

David Tong

[Please replace 'invalid' with 'com' to reply].

Coppernic has been on beta 2 for some time

"David Tong" wrote in message
...
I'm posting this solution to a nasty problem in case anyone else needs it.
It's a late answer to my own request for help in this newsgroup on Mon Jun
19, 2006. The original post is at

http://groups.google.com/group/micro...d64f97743c185d,
and here's an extract:

I------------
"Looking for clues as to why Copernic Desktop Search (version 1.7) should
be
unable to find my Outlook 2000 files.

The two work perfectly together on two previous laptops (same software)
but
on my new laptop (Toshiba M5) the Outlook entry in the 'Email Folders to
Index' section of Copernic is greyed out. CDS 'sees' Outlook Express but
not Outlook. Everything else works fine - it's just that CDS can't index
my
Outlook emails.

snip
-----------------

What happened was I'd used Files and Settings Transfer Wizard and then set
up various bits of software before I finally got around to opening Outlook
2k for the first time. I then found that Copernic would not 'see' it.

I eventually solved it by brute force. In effect I wrote off all the
previous fettling and started again. I made a new User, opened Outlook,
let
Copernic see it, and only after that did I copy over the various settings
from the old User. I did this manually without using FAST.

Meanwhile I'd requested help from Copernic but got no reply. However on
28
November 2006 Mike Atkinson (Abingdon, UK) emailed to ask if I'd ever
found
a solution as he had the same problem. Meanwhile he'd also written to
Copernic. A few days later he passed on to me their reply. It worked for
him so we agreed to add it to the thread to help any future sufferers. (I
wish I'd had the fix four months previously). Anyway here it is:

"Why Outlook could be grayed out in CDS: There might be a missing value
in
your Outlook registry keys. 1. Save and decompress the attached file.
2.
Execute the registry file by double-clicking it. 3. Exit and restart
CDS.
To exit CDS: 1. Right-click the CDS tray icon. 2. Select Exit."

The content of the reg file is just this:

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Ou tlook]
"FirstRunDialog"="False"

[HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\O utlook]
"FirstRunDialog"="False"

[HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook]
"FirstRunDialog"="False"

Mike says it worked for him. It came too late for me. Use it at your own
risk, bearing in mind all the usual warnings about the dangers of messing
with the Registry. However for anyone in the same position, it could save
an awful lot of time. Making a System Restore Point first should remove
most of the risk.

David Tong

[Please replace 'invalid' with 'com' to reply].