Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and when I
try to create a new message to send, it acts like the name of the list is
not valid and it wants an email address. The name does not come up
underlined in the TO: field like it should. I have these lists at home and
at work and all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

...Chip..

How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and when
I try to create a new message to send, it acts like the name of the list
is not valid and it wants an email address. The name does not come up
underlined in the TO: field like it should. I have these lists at home
and at work and all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list is
made I try and send an email to the list, by clicking on the list in the
contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email and
it gives me some choices to make (can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email address's
are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

...Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and when
I try to create a new message to send, it acts like the name of the list
is not valid and it wants an email address. The name does not come up
underlined in the TO: field like it should. I have these lists at home
and at work and all except this one work as designed. I have deleted and
recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list
is made I try and send an email to the list, by clicking on the list in the
contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email
and it gives me some choices to make (can't remember exactly what they
are).

If I go back and view the distribution list all 13 names & email address's
are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create the
list on another computer, but not on this one, I create the list and
when I try to create a new message to send, it acts like the name of the
list is not valid and it wants an email address. The name does not come
up underlined in the TO: field like it should. I have these lists at
home and at work and all except this one work as designed. I have
deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


...Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION LIST.
Then I select members and name the list "Service Advisors". Once the list
is made I try and send an email to the list, by clicking on the list in
the contact list with the right mouse button, and select "new message to
contact". It puts the name of the list in the To: field, but it is not
underlined, nor does it have the + sign in front of it. If I try to send
the message, it says something like Service Advisor is not a valid email
and it gives me some choices to make (can't remember exactly what they
are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create
the list on another computer, but not on this one, I create the list
and when I try to create a new message to send, it acts like the name
of the list is not valid and it wants an email address. The name does
not come up underlined in the TO: field like it should. I have these
lists at home and at work and all except this one work as designed. I
have deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

It will help track down the problem. Either one of your recipient addresses
is corrupt or the address service is corrupt. This will help tell which it
is.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on the
list in the contact list with the right mouse button, and select "new
message to contact". It puts the name of the list in the To: field, but
it is not underlined, nor does it have the + sign in front of it. If I
try to send the message, it says something like Service Advisor is not a
valid email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC running
Windows XP and Office 2003 professional. I have been able to create
the list on another computer, but not on this one, I create the list
and when I try to create a new message to send, it acts like the name
of the list is not valid and it wants an email address. The name does
not come up underlined in the TO: field like it should. I have these
lists at home and at work and all except this one work as designed. I
have deleted and recreated the list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS Office
2002 standard edition on it originally, and when I had this problem I
uninstalled this version and installed MS Office Pro 2003, thinking it would
fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

...Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on the
list in the contact list with the right mouse button, and select "new
message to contact". It puts the name of the list in the To: field, but
it is not underlined, nor does it have the + sign in front of it. If I
try to send the message, it says something like Service Advisor is not a
valid email and it gives me some choices to make (can't remember exactly
what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce
it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able to
create the list on another computer, but not on this one, I create
the list and when I try to create a new message to send, it acts like
the name of the list is not valid and it wants an email address. The
name does not come up underlined in the TO: field like it should. I
have these lists at home and at work and all except this one work as
designed. I have deleted and recreated the list, but it 's always
the same result.

Any ideas?

Thanks.

..Chip..

Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled as
email address books.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS Office
2002 standard edition on it originally, and when I had this problem I
uninstalled this version and installed MS Office Pro 2003, thinking it
would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I have not looked there, but I will tomorrow and get back to you with the
results.

Thanks Russ.


..Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as the
recipient? What is the error message you get and what steps produce
it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field like
it should. I have these lists at home and at work and all except
this one work as designed. I have deleted and recreated the list,
but it 's always the same result.

Any ideas?

Thanks.

..Chip..

It was something like that. There were no address lists defined. Once
added the distribution list started working immediately!

Thanks for all your help.

...Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field
like it should. I have these lists at home and at work and all
except this one work as designed. I have deleted and recreated the
list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..

Russ, I have the same problem.. How do I remove the Outlook Address Book
Service from the profile??
charlie

"Russ Valentine [MVP-Outlook]" wrote in message
...
Simple. Just remove the Outlook Address Book Service from the profile,
restart Outlook, re-add it and make sure all Contact Folders are enabled
as email address books.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I know for sure that all of the email address's are valid, remember I made
the exact same list on 2 other PC's and it worked perfectly. I did not
type the email address's, I just clicked on them from the list in the
contacts area.

What does one do if the address service is corrupt? This PC had MS
Office 2002 standard edition on it originally, and when I had this
problem I uninstalled this version and installed MS Office Pro 2003,
thinking it would fix the problem, but it did not.

I will check that when I get to work and get back to you this evening.

Thank You.

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
It will help track down the problem. Either one of your recipient
addresses is corrupt or the address service is corrupt. This will help
tell which it is.
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I have not looked there, but I will tomorrow and get back to you with
the results.

Thanks Russ.


..Chip..


"Russ Valentine [MVP-Outlook]" wrote in message
...
If you look in the Outlook Address Book view, does this DL appear?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
I create the list by going into the contacts, then NEW, DISTRIBUTION
LIST. Then I select members and name the list "Service Advisors". Once
the list is made I try and send an email to the list, by clicking on
the list in the contact list with the right mouse button, and select
"new message to contact". It puts the name of the list in the To:
field, but it is not underlined, nor does it have the + sign in front
of it. If I try to send the message, it says something like Service
Advisor is not a valid email and it gives me some choices to make
(can't remember exactly what they are).

If I go back and view the distribution list all 13 names & email
address's are there.

Thanks for your assistance..

I did these exact steps on another PC at work and it worked
perfectly..

..Chip..

"Russ Valentine [MVP-Outlook]" wrote in message
...
How are you creating the list? How are you selecting this list as
the recipient? What is the error message you get and what steps
produce it?
--
Russ Valentine
[MVP-Outlook]
"Charles Shapiro" wrote in message
...
Hi All.

I am trying to create a distribution list (in Outlook) on a PC
running Windows XP and Office 2003 professional. I have been able
to create the list on another computer, but not on this one, I
create the list and when I try to create a new message to send, it
acts like the name of the list is not valid and it wants an email
address. The name does not come up underlined in the TO: field
like it should. I have these lists at home and at work and all
except this one work as designed. I have deleted and recreated the
list, but it 's always the same result.

Any ideas?

Thanks.

..Chip..