Hi there,

My email has worked for 2 years and all of a sudden when I added a new
email account it stopped sending email. I can still receive, but can't
send. I've called Charter Communications to verify the servers since
the error message I receive says that the SMTP server can't connect.
Exact message he Sending' reported error (0x80042109) : 'Outlook is
unable to connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).

HELP! By the way, I login via wireless network (NETGEAR -secure or
LINKSYS - unsecured).

Oh, I can receive & send email via webmail. Turned off all virus
scans, firewalls, etc. Created new profile and deleted the 2nd email
account. Nothing is working!

Thanks in advance for your help!

Tracey

Have you checked your authentication for that mail server?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, traceycrockett asked:

| Hi there,
|
| My email has worked for 2 years and all of a sudden when I added a new
| email account it stopped sending email. I can still receive, but
| can't send. I've called Charter Communications to verify the servers
| since the error message I receive says that the SMTP server can't
| connect. Exact message he Sending' reported error (0x80042109) :
| 'Outlook is unable to connect to your outgoing (SMTP) e-mail server.
| If you continue to receive this message, contact your server
| administrator or Internet service provider (ISP).
|
| HELP! By the way, I login via wireless network (NETGEAR -secure or
| LINKSYS - unsecured).
|
| Oh, I can receive & send email via webmail. Turned off all virus
| scans, firewalls, etc. Created new profile and deleted the 2nd email
| account. Nothing is working!
|
| Thanks in advance for your help!
|
| Tracey

Milly,

How can I check my authentication for the mail server? Never had to do
this before.

Tracey
Milly Staples [MVP - Outlook] wrote:
Have you checked your authentication for that mail server?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, traceycrockett asked:

| Hi there,
|
| My email has worked for 2 years and all of a sudden when I added a new
| email account it stopped sending email. I can still receive, but
| can't send. I've called Charter Communications to verify the servers
| since the error message I receive says that the SMTP server can't
| connect. Exact message he Sending' reported error (0x80042109) :
| 'Outlook is unable to connect to your outgoing (SMTP) e-mail server.
| If you continue to receive this message, contact your server
| administrator or Internet service provider (ISP).
|
| HELP! By the way, I login via wireless network (NETGEAR -secure or
| LINKSYS - unsecured).
|
| Oh, I can receive & send email via webmail. Turned off all virus
| scans, firewalls, etc. Created new profile and deleted the 2nd email
| account. Nothing is working!
|
| Thanks in advance for your help!
|
| Tracey

Control Panel-Mail Icon-Accounts-View or Change-highlight your account = Change-More Settings. On the server tab, ensure you have your authentication set per Charter's recommendations - most ISPs now have the requirement to check "my server requires authentication."

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, traceycrockett asked:

| Milly,
|
| How can I check my authentication for the mail server? Never had to
| do this before.
|
| Tracey
| Milly Staples [MVP - Outlook] wrote:
|| Have you checked your authentication for that mail server?
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, traceycrockett asked:
||
||| Hi there,
|||
||| My email has worked for 2 years and all of a sudden when I added a
||| new email account it stopped sending email. I can still receive,
||| but can't send. I've called Charter Communications to verify the
||| servers since the error message I receive says that the SMTP server
||| can't connect. Exact message he Sending' reported error
||| (0x80042109) : 'Outlook is unable to connect to your outgoing
||| (SMTP) e-mail server. If you continue to receive this message,
||| contact your server administrator or Internet service provider
||| (ISP).
|||
||| HELP! By the way, I login via wireless network (NETGEAR -secure or
||| LINKSYS - unsecured).
|||
||| Oh, I can receive & send email via webmail. Turned off all virus
||| scans, firewalls, etc. Created new profile and deleted the 2nd
||| email account. Nothing is working!
|||
||| Thanks in advance for your help!
|||
||| Tracey