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#1
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Hi there,
My email has worked for 2 years and all of a sudden when I added a new email account it stopped sending email. I can still receive, but can't send. I've called Charter Communications to verify the servers since the error message I receive says that the SMTP server can't connect. Exact message he Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). HELP! By the way, I login via wireless network (NETGEAR -secure or LINKSYS - unsecured). Oh, I can receive & send email via webmail. Turned off all virus scans, firewalls, etc. Created new profile and deleted the 2nd email account. Nothing is working! Thanks in advance for your help! Tracey |
#2
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Have you checked your authentication for that mail server?
-- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, traceycrockett asked: | Hi there, | | My email has worked for 2 years and all of a sudden when I added a new | email account it stopped sending email. I can still receive, but | can't send. I've called Charter Communications to verify the servers | since the error message I receive says that the SMTP server can't | connect. Exact message he Sending' reported error (0x80042109) : | 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. | If you continue to receive this message, contact your server | administrator or Internet service provider (ISP). | | HELP! By the way, I login via wireless network (NETGEAR -secure or | LINKSYS - unsecured). | | Oh, I can receive & send email via webmail. Turned off all virus | scans, firewalls, etc. Created new profile and deleted the 2nd email | account. Nothing is working! | | Thanks in advance for your help! | | Tracey |
#3
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Milly,
How can I check my authentication for the mail server? Never had to do this before. Tracey Milly Staples [MVP - Outlook] wrote: Have you checked your authentication for that mail server? -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, traceycrockett asked: | Hi there, | | My email has worked for 2 years and all of a sudden when I added a new | email account it stopped sending email. I can still receive, but | can't send. I've called Charter Communications to verify the servers | since the error message I receive says that the SMTP server can't | connect. Exact message he Sending' reported error (0x80042109) : | 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. | If you continue to receive this message, contact your server | administrator or Internet service provider (ISP). | | HELP! By the way, I login via wireless network (NETGEAR -secure or | LINKSYS - unsecured). | | Oh, I can receive & send email via webmail. Turned off all virus | scans, firewalls, etc. Created new profile and deleted the 2nd email | account. Nothing is working! | | Thanks in advance for your help! | | Tracey |
#4
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Control Panel-Mail Icon-Accounts-View or Change-highlight your account = Change-More Settings. On the server tab, ensure you have your authentication set per Charter's recommendations - most ISPs now have the requirement to check "my server requires authentication."
-- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, traceycrockett asked: | Milly, | | How can I check my authentication for the mail server? Never had to | do this before. | | Tracey | Milly Staples [MVP - Outlook] wrote: || Have you checked your authentication for that mail server? || || -- || Milly Staples [MVP - Outlook] || || Post all replies to the group to keep the discussion intact. All || unsolicited mail sent to my personal account will be deleted without || reading. || || After furious head scratching, traceycrockett asked: || ||| Hi there, ||| ||| My email has worked for 2 years and all of a sudden when I added a ||| new email account it stopped sending email. I can still receive, ||| but can't send. I've called Charter Communications to verify the ||| servers since the error message I receive says that the SMTP server ||| can't connect. Exact message he Sending' reported error ||| (0x80042109) : 'Outlook is unable to connect to your outgoing ||| (SMTP) e-mail server. If you continue to receive this message, ||| contact your server administrator or Internet service provider ||| (ISP). ||| ||| HELP! By the way, I login via wireless network (NETGEAR -secure or ||| LINKSYS - unsecured). ||| ||| Oh, I can receive & send email via webmail. Turned off all virus ||| scans, firewalls, etc. Created new profile and deleted the 2nd ||| email account. Nothing is working! ||| ||| Thanks in advance for your help! ||| ||| Tracey |
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