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Well, I setting here doing a "Test Drive" of Outlook 2007 Business
Contact Manager and so far to am not over impressed, but I want to give Outlook a fair chance to prove itself to me. I am currently using a CRM program called Maximizer which works real nice. It does integrate somewhat with MS Office and I can't really say that I am having any real problems. The thing is that I am considering joining the partner program through MS and using their Action Pack Subscription software. One of the things that I have enjoyed with my current CRM is I can create and follow any opportunity for any contact or company. However, in Outlook, business contact manager appears almost to be a program within a program. Opportunities seem to only able to be linked to companies and contacts listed under Business Contact Manager and any contacts that are just listed under Contacts have no way to link to opportunities. I have read that you can make all your contacts Business contacts, but I see no where that you can do this. I am not interested in using 2 CRM programs, that seems very redundant to me. I would like to make the complete switch to Outlook 2007 with Business Contact Manager and just have one all inclusive suite. Has anyone any comments on this or help me understand if I am missing something here? Cheers! |
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