I recently transferred to NTL cable and have been using Outlook Express for a
while without problems. I then recently obtained and installed Office XP Pro
2002. During installation, a prompt detected that Express was installed and I
was asked if I wished to upgrade to Outlook and transfer all data. I
accepted. Since then, my incoming mail still goes to Express only. My
internet settings confirm that Outlook is now the default. When Express is
opened, it states that Express is NOT the default. I ran "Test Settings"
which continually failed until I entered my NTL password. It then tested
okay. When I started the computer on the following day, I noted that incoming
mail was still going to Express. I ran "Test Settings" again and two errors,
instead of the original one, were reported. Again, I re-typed my NTL
password and re-tested. Again, it tested okay. However, despite these
"successful" tests, I still seem to have the same problem in that whilst I
can send in Outlook but not receive, I can still send and receive in Express.

I am virtually certain that I did not alter any settings but merely
responded to the prompts during installation. I am also unable to see any
problem with the settings.

In the software package, I received three discs. Two of the discs are gold
coloured labelled, respectively, "Microsoft Office XP Professional, Version
2002" and "Microsoft Office XP, Version 2002, Media Content." The meagre
instructions on the reverse of the case simply advises to "Insert the disc in
the CD-ROM drive" and "Follow instructions on your screen". The XP Pro disc
was loaded and I was not prompted to load any other discs. The third disc
supplied is silver and labelled "Microsoft Office XP Professional, Post SP3
Update" and is dated 2006.

I have no reason, at this point, to believe that the latter two discs also
need to be loaded as all programmes seemed to have installed successfully and
I have also received, and installed, a number of web updates since
installation.

I have Norton Internet Security 2007 installed and, again, have no reason to
believe that this is causing any problem. The operating system is XP Home
Edition.

Any help that you can offer would be gratefully received.

Please excuse my cautiousness but I have had a number of seperate problems
over the past two years (the sum total of my experience!), all of which were
proven to be due to software problems and all of which took some considerable
time to define and resolve and eventually required two Windows reinstalls and
the reloading of all software. Until now, all was well!