One of my users is having this rather strange problem. She has 3 email
accounts configured in Outlook with different email addresses (from 2
domains). Sometimes (not all the time) when she replies to a message that
was sent to 'account1' (her default acct as well) the message will show it
will be sent from 'account2'. She has to (when remembered - we don't
remember all the time) change the account before sending. It only does it
some of the time. I'm certain it's doing it because I checked the email
header - it shows being sent to account1.

I've searched for this and I see occasional references to this problem, but
there is no resolution that I've found yet.

Ideas are welcome.

Mike.

Are accounts 1 and 2 on the same domain? Are they all POP3 accounts?

Here is an idea, but it may not be your problem.

My wife an I have Outlook configured to 3 accounts at home:
, , and . They all
actually receive messages through the same POP3 account; we only set it up
that way so we can send from the three different addresses.

In Options | Mail Setup | Send/Receive..., when I click "Edit...", I have
set only one of the accounts to "Receive mail items." Otherwise, all three
accounts would be pulling from the POP server. Replies would be based on
which account actually pulled that message. So, if someone sent a message to
, but the account pulled the message, the
reply would seem to be from Alice.

Anyway, this is only your solution if your accounts 1 and 2 are actually
pulling from the same POP account, so it very well may not apply to your
situation. If this is not helpful, please post more details about the
accounts you are using (not personal information, obviously, but details
about the types of accounts, etc) and I'm rather sure someone here will be
able to help.

Doug
--
Douglas Ryan VanBenthuysen
Office System Solutions Specialist
3Sharp
http://blogs.3sharp.com/Blog/dougv/


"Mike Trout" wrote:

One of my users is having this rather strange problem. She has 3 email
accounts configured in Outlook with different email addresses (from 2
domains). Sometimes (not all the time) when she replies to a message that
was sent to 'account1' (her default acct as well) the message will show it
will be sent from 'account2'. She has to (when remembered - we don't
remember all the time) change the account before sending. It only does it
some of the time. I'm certain it's doing it because I checked the email
header - it shows being sent to account1.

I've searched for this and I see occasional references to this problem, but
there is no resolution that I've found yet.

Ideas are welcome.

Mike.

Hi Doug,

Thx for the quick reply.

Accounts 1 and 2 can be on the same domain, but they aren't necessarily.
Your issue isn't the problem, unfortunately.

More details:
We use Outlook 2003.
Her primary account is (obfuscated for personal info) .
She also has these other accounts:

While we have Exchange (on SBS2003Std), I am not using it for email (other
than mailbox storage) at this time. All 3 accounts are retrieved via pop3
from our site hoster (not through exchange), and sent directly to the
hoster's mail server. These accounts are separate on the host - different
logins & passwords.

Not all the mail she recieves has the problem either. Sometimes the message
replies from the correct account, sometimes not. She told me she hasn't
noticed any pattern, but that doesn't mean there isn't one.

Let me know if you need any add'l info.

Mike.

"DougieVan" wrote in message
...
Are accounts 1 and 2 on the same domain? Are they all POP3 accounts?

Here is an idea, but it may not be your problem.

snip
Anyway, this is only your solution if your accounts 1 and 2 are actually
pulling from the same POP account, so it very well may not apply to your
situation. If this is not helpful, please post more details about the
accounts you are using (not personal information, obviously, but details
about the types of accounts, etc) and I'm rather sure someone here will be
able to help.

Doug
--
Douglas Ryan VanBenthuysen
Office System Solutions Specialist
3Sharp
http://blogs.3sharp.com/Blog/dougv/


"Mike Trout" wrote:

One of my users is having this rather strange problem. She has 3 email
accounts configured in Outlook with different email addresses (from 2
domains). Sometimes (not all the time) when she replies to a message
that
was sent to 'account1' (her default acct as well) the message will show
it
will be sent from 'account2'. She has to (when remembered - we don't
remember all the time) change the account before sending. It only does
it
some of the time. I'm certain it's doing it because I checked the email
header - it shows being sent to account1.

I've searched for this and I see occasional references to this problem,
but
there is no resolution that I've found yet.

Ideas are welcome.

Mike.

Mike Trout wrote:

One of my users is having this rather strange problem. She has 3
email accounts configured in Outlook with different email addresses
(from 2 domains). Sometimes (not all the time) when she replies to a
message that was sent to 'account1' (her default acct as well) the
message will show it will be sent from 'account2'.

What are the configuration similarities for these two accounts? DO they, by
change, reference the same ISP?

She has to (when
remembered - we don't remember all the time) change the account
before sending. It only does it some of the time. I'm certain it's
doing it because I checked the email header - it shows being sent to
account1.

The headers in the message won't show the receiving account. They'll show
the receiving mail address, but that's not necessarily the saem as the
receiving account in Outlook.
--
Brian Tillman

"Brian Tillman" wrote in message
...
Mike Trout wrote:

One of my users is having this rather strange problem. She has 3
email accounts configured in Outlook with different email addresses
(from 2 domains). Sometimes (not all the time) when she replies to a
message that was sent to 'account1' (her default acct as well) the
message will show it will be sent from 'account2'.

What are the configuration similarities for these two accounts? DO they,
by change, reference the same ISP?

Yes, and no. They, by chanCe, reference 2 different domains hosted by the
same hosting company (our ISP is different). The account name is the same
but the domain name is different and
).

She has to (when
remembered - we don't remember all the time) change the account
before sending. It only does it some of the time. I'm certain it's
doing it because I checked the email header - it shows being sent to
account1.

The headers in the message won't show the receiving account. They'll show
the receiving mail address, but that's not necessarily the saem as the
receiving account in Outlook.

I do believe it is in this case, since each account is retrieved separately.
Fill me in if I'm wrong please.

Mike.

Mike Trout wrote:

Yes, and no. They, by chanCe, reference 2 different domains hosted
by the same hosting company (our ISP is different). The account name
is the same but the domain name is different and
).

The domain is immaterial. The mailbox is the important thing. If you have
two accounts in Outlook referencing the same mailbox, then it's a crap shoot
as to which account will download the messages from that mailbox, since
Outlook makes simultaneous connections for all of the accounts in the same
send/receive group.
--
Brian Tillman

"Brian Tillman" wrote in message
.. .
Mike Trout wrote:

Yes, and no. They, by chanCe, reference 2 different domains hosted
by the same hosting company (our ISP is different). The account name
is the same but the domain name is different and
).

The domain is immaterial. The mailbox is the important thing. If you
have two accounts in Outlook referencing the same mailbox, then it's a
crap shoot as to which account will download the messages from that
mailbox, since Outlook makes simultaneous connections for all of the
accounts in the same send/receive group.
--
Brian Tillman

Ok, define 'mailbox' then. I'm not sure exactly what you mean there.

We have a domain (call it thisdomain.com) hosted at ABCHosting. Also have
thatdomain.com also hosted at ABCHosting. The mailboxes are separate there.
I can log into the webmail for and not see mail sent to
. She has 3 email addresses: ,
and . There are separate email
accounts (for clarity - in Outlook, Tools menu, Email accounts - there's 3
of them there). They retrieve mail from different mailboxes (respectively
, and )

Is what you are getting at is that Outlook may take a message from
and say it has been received by just
'because'?

Mike.

Mike Trout wrote:

Ok, define 'mailbox' then. I'm not sure exactly what you mean there.

The mailbox is the repository at the hosting company where mail awaits your
client to download it.

We have a domain (call it thisdomain.com) hosted at ABCHosting. Also
have thatdomain.com also hosted at ABCHosting. The mailboxes are
separate there. I can log into the webmail for
and not see mail sent to .

That's what I was getting at.

She has 3 email
addresses: , and
.

Can any of these accounts, when logging in by web mail, see the mail for any
account other than itself?

There are separate email accounts (for clarity
- in Outlook, Tools menu, Email accounts - there's 3 of them there). They
retrieve mail from different mailboxes (respectively
, and )
Is what you are getting at is that Outlook may take a message from
and say it has been received by
just 'because'?

It's been known to happen when accessing the same server. I thought I saw
an MSKB article about it.. I'll see if I can find it.
--
Brian Tillman

"Brian Tillman" wrote in message
...
Mike Trout wrote:

Ok, define 'mailbox' then. I'm not sure exactly what you mean there.

The mailbox is the repository at the hosting company where mail awaits
your client to download it.

Sounds good to me. Thank you.

We have a domain (call it thisdomain.com) hosted at ABCHosting. Also
have thatdomain.com also hosted at ABCHosting. The mailboxes are
separate there. I can log into the webmail for
and not see mail sent to .

That's what I was getting at.

They are on different domains. They are also separate on the hosting
server. I go into webmail for thisdomain and log in using the account
(name) and the password, and it sees only thisdomain messages. I go to
webmail for thatdomain and logon using the account (name) and the password
(which is different from the password for thisdomain, and per our hosting
company the account + password defines a mailbox), and I see only thatdomain
messagses.


She has 3 email
addresses: , and
.

Can any of these accounts, when logging in by web mail, see the mail for
any account other than itself?

No (see above). I also received assurance from our hosting company that
they are separate. I'm bugging them about this problem as well, but the
problem does not appear to be with their servers.

There are separate email accounts (for clarity
- in Outlook, Tools menu, Email accounts - there's 3 of them there). They
retrieve mail from different mailboxes (respectively
, and )
Is what you are getting at is that Outlook may take a message from
and say it has been received by
just 'because'?

It's been known to happen when accessing the same server. I thought I saw
an MSKB article about it.. I'll see if I can find it.

Scary... I'll look too, but if you find it, please let me know.

Thank you for sticking with me on this, Brian. I personally think the user
should just check the account before clicking the send button, but it
shouldn't do this in any case, and she's complaining to my boss, so...

Mike.

Mike Trout wrote:

They are on different domains. They are also separate on the hosting
server. I go into webmail for thisdomain and log in using the account
(name) and the password, and it sees only thisdomain messages. I go
to webmail for thatdomain and logon using the account (name) and the
password (which is different from the password for thisdomain, and
per our hosting company the account + password defines a mailbox),
and I see only thatdomain messagses.

As I said, the domain means nothing if all of the domains are actually
hosted by the same company. What you describe after, though, seems to
indicate that even if the mailboxes are on the same host, they are distinct,
so Outlook shouldn't get them confused.

Thank you for sticking with me on this, Brian. I personally think
the user should just check the account before clicking the send
button, but it shouldn't do this in any case, and she's complaining
to my boss, so...

One thing they might try is to create separate send/receive groups for the
accounts.
--
Brian Tillman