I'm having a problem with Outlook crashing. After many crashes I was
finally able to hone in and now can reproduce one at will.

If I open a message reading window in Outlook and close it, then open
the same message window again and close it...crash. Same thing with
something on my calender. Open window, close. Open same, close. Crash.

Doesn't matter whether I open/close the second time right away or
later after doing other things, it will still crash, which makes it
hard to avoid. Also happens after a cold boot with no other apps
running. Error, app and system info below.

I'm hoping this rings a bell and someone will post a suggestion.

Thanks in advance for any assistance. ...jcole


Error Signature
---------------
AppName: outlook.exe AppVer: 11.0.8118.0 AppStamp:456628bf
ModName: outllib.dll ModVer: 11.0.8118.0 ModStamp:4566283d
fDebug: 0 Offset: 000a96eb


Outlook 2003 v11.8118.8107 SP2
Part of Microsoft Office Professional Edition 2003

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600

I would try using the DETECT and REPAIR option. You will find this
on the HELP menu in Outlook.

Nikki Peterson

"jcole" wrote in message
oups.com...
I'm having a problem with Outlook crashing. After many crashes I was
finally able to hone in and now can reproduce one at will.

If I open a message reading window in Outlook and close it, then open
the same message window again and close it...crash. Same thing with
something on my calender. Open window, close. Open same, close. Crash.

Doesn't matter whether I open/close the second time right away or
later after doing other things, it will still crash, which makes it
hard to avoid. Also happens after a cold boot with no other apps
running. Error, app and system info below.

I'm hoping this rings a bell and someone will post a suggestion.

Thanks in advance for any assistance. ...jcole


Error Signature
---------------
AppName: outlook.exe AppVer: 11.0.8118.0 AppStamp:456628bf
ModName: outllib.dll ModVer: 11.0.8118.0 ModStamp:4566283d
fDebug: 0 Offset: 000a96eb


Outlook 2003 v11.8118.8107 SP2
Part of Microsoft Office Professional Edition 2003

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600

Thanks for the suggestion, but I did it, and am still crashing.

Are there any errors pertaining to Outlook or Office in your Application
Event Viewer?
--
Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"jcole" wrote:

Thanks for the suggestion, but I did it, and am still crashing.

Someone e-mailed me privately and has identified the problem.
Unfortunately the hot fix referred to below did NOT fix it.

Disabling the CRM add-in as described DOES keep Outlook from crashing,
but then of course using CRM is unavailable.

Anyone from Microsoft out there looking at this? If so suggestions
would be appreciated.

I was having the exact same problem as you as a client of ours. It
seems it's a problem with the CRM client itself. In outlook, of you go
into tools options other tab advanced options COM add-ins and
de-select the CRM client. Then restart outlook it should resolve the
issue. However this doesn't help much as CRM can't then track emails
generated in outlook. Apparently Microsoft has released an updated
version of the CRM client mainly for use with vista and office 2007
but also still works with previous office and windows versions. A hot
fix for this problem is included in the new CRM client. I'm just
downloading it now.

http://www.microsoft.com/downloads/d...=740e1b3b-11c3
-4 aef-b2e3-8309e0cf1bb0&DisplayLang=en#filelist

here's a link to the MS KB article on the problem

http://support.microsoft.com/kb/931270/en-us

I have the same problem over here.
Already reinstalled the whole pc, installed al the latest patche's.
But id doesn't seem to work.
Anybody an idee?

"jcole" wrote:

I'm having a problem with Outlook crashing. After many crashes I was
finally able to hone in and now can reproduce one at will.

If I open a message reading window in Outlook and close it, then open
the same message window again and close it...crash. Same thing with
something on my calender. Open window, close. Open same, close. Crash.

Doesn't matter whether I open/close the second time right away or
later after doing other things, it will still crash, which makes it
hard to avoid. Also happens after a cold boot with no other apps
running. Error, app and system info below.

I'm hoping this rings a bell and someone will post a suggestion.

Thanks in advance for any assistance. ...jcole


Error Signature
---------------
AppName: outlook.exe AppVer: 11.0.8118.0 AppStamp:456628bf
ModName: outllib.dll ModVer: 11.0.8118.0 ModStamp:4566283d
fDebug: 0 Offset: 000a96eb


Outlook 2003 v11.8118.8107 SP2
Part of Microsoft Office Professional Edition 2003

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600