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Hi, I do 'small time' tech support for a variety of very small businesses.
For years we have survived well on MS Outlook 98 for email / calender / tasks. It's simple to use and has all the basic features the users need when they are on a budget. However they have all now update to IE 7.0. That's fine and they welcome the change from IE 6, but it breaks Outlook 98. It problem shows up when they go to reply to an email, as Outlook instantly shuts down - completly. No error message - it just shuts down. It's repeatable, and happens on over 20 PC's over 6 different business sites I help with. The problem is always the same with everyone, when they go to reply to an email, Outlook spontanously shuts down. They can all receive and send original emails fine. It makes no difference if using plain text or HTML. I suspect a security setting in IE 7 is the issue. They can't afford a new version of Office, don't want to go back to IE 6, and OE is more for the home PC user and doesn't have the calender / tasks etc of Outlook 98. Any help appreciated. |
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#3
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Hi Diane,
They all use XP Pro. I will try setting the security level to low and test that thought. Yes, O98 is old, but its simple to use, has a good built in calender without having to open another program. They all use it and love it. These businesses are on a very tight budget and are often just 1 or 2 people businesses. Thx, Paul "Diane Poremsky [MVP]" wrote: What OS are they using? Have you tested it by setting the security level to low in IE for the internet zone? If it works, then it's a security setting. If it still fails, it's because of IE7. FWIW, Outlook 98 is very insecure and should either be upgraded or retired. OE is fine for business mail - it doesn't look any less professional than using a really, really old and insecure version of Outlook. There are other calendar programs they can use. If they ever upgrade to Vista they will need to get a new version of Outlook or switch to Vista's Mail and Calendar applications as there will be problems using OL98 on it. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Paul" wrote in message ... Hi, I do 'small time' tech support for a variety of very small businesses. For years we have survived well on MS Outlook 98 for email / calender / tasks. It's simple to use and has all the basic features the users need when they are on a budget. However they have all now update to IE 7.0. That's fine and they welcome the change from IE 6, but it breaks Outlook 98. It problem shows up when they go to reply to an email, as Outlook instantly shuts down - completly. No error message - it just shuts down. It's repeatable, and happens on over 20 PC's over 6 different business sites I help with. The problem is always the same with everyone, when they go to reply to an email, Outlook spontanously shuts down. They can all receive and send original emails fine. It makes no difference if using plain text or HTML. I suspect a security setting in IE 7 is the issue. They can't afford a new version of Office, don't want to go back to IE 6, and OE is more for the home PC user and doesn't have the calender / tasks etc of Outlook 98. Any help appreciated. |
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