I am unable to save the password for Outlook 2003. I check the box to save
password, but that doesn't work. I checked the registry, uninstalled
Office 2003, then reinstalled it. Nothing seems to work. I use XP. Could
it be in the software for my ISP? Please can someone help?

Steve Nutgrass wrote:

I am unable to save the password for Outlook 2003. I check the box
to save password, but that doesn't work. I checked the registry,
uninstalled Office 2003, then reinstalled it. Nothing seems to work.
I use XP. Could it be in the software for my ISP? Please can
someone help?

Which password, one to get you into the mail server or one to get you into a
PST?
--
Brian Tillman

The one for the mial server


"Brian Tillman" wrote in message
...
Steve Nutgrass wrote:

I am unable to save the password for Outlook 2003. I check the box
to save password, but that doesn't work. I checked the registry,
uninstalled Office 2003, then reinstalled it. Nothing seems to work.
I use XP. Could it be in the software for my ISP? Please can
someone help?

Which password, one to get you into the mail server or one to get you into
a PST?
--
Brian Tillman

Steve Nutgrass wrote:

The one for the mial server

See if this helps: http://support.microsoft.com/kb/290684/en-us
--
Brian Tillman

I tried that before, didn't work...I tried it again just now and it refuses
to save it! I can still get my mail, but it keeps asking me for password
constantly...It's getting fustrating. Never had that problem with earlier
versions of outlook....Outlook express works fine.

"Steve Nutgrass" wrote in message
...
I am unable to save the password for Outlook 2003. I check the box to save
password, but that doesn't work. I checked the registry, uninstalled
Office 2003, then reinstalled it. Nothing seems to work. I use XP. Could
it be in the software for my ISP? Please can someone help?

Steve Nutgrass wrote:

I tried that before, didn't work...

Except for creating a new mail profile, I'm out of suggestions. Sorry.
--
Brian Tillman

On Mar 15, 7:30 pm, "Brian Tillman" wrote:
Steve Nutgrass wrote:
I tried that before, didn't work...

Except for creating a new mail profile, I'm out of suggestions. Sorry.
--
Brian Tillman

I, too have tried KB 290684 withiout success, and have tried deleting
the profile and setting it up again, and it still doesn't work. The
irony is that if you define the user name and password and then use
O2003's Test button, everything's fine. But when you go to use the
account in the normal way, the password has been forgotten again.
Looking at the POP3 logs, it's clear that O2003 sends a wrong (or
blank) password BEFORE prompting for a correct one, so it knows that
one has been saved.

The only way I can reduce the agony of repeatedly the POP3 password is
by increasing the interval between scheduled checks for mail.

Clearly this problem is not experienced by everyone, or it would have
been fixed. Nevertheless, I have seen other reports of this problem,
enough for it to deserve attention by Microsoft. If necessary, I can
offer logs to someone who could fix it.

I also had this issue in Outlook 2003, but also in indows Live Messenger and
Internet Explorer 7.

I spend hours and hours searching the internet and could not find the
solution. The only possible solution you find on almost all forums (but does
not help in most cases is to repair the protected storage system provided
registry key: http://support.microsoft.com/kb/290684.

So, here is a solution that is not even in the Microsoft knowledge base. It
helped me and hopefully many others. It was found because I new exactly when
it started to happen: after uninstalling a software program. The uninstall
procedure removed to many registry keys...


HERE WE GO...

Important: this solution contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. View the
following article in the Microsoft Knowledge Base for information about how
to back up, restore, and modify the registry:
http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of
all keys that should exist in the "User Shell Folders". There are different
ways to add these keys again:
* Use the instructions provided on
http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur,
and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur
(this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export".
Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click
[OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys
is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer
registry. Entries in this subkey can also appear in the "Shell Folders"
subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that
appear in user User Shell Folders take precedence over those in Shell
Folders. The entries that appear in HKEY_CURRENT_USER take precedence over
those in HKEY_LOCAL_MACHINE.
--
Thanks
JeePee


"Steve Nutgrass" wrote:

I tried that before, didn't work...I tried it again just now and it refuses
to save it! I can still get my mail, but it keeps asking me for password
constantly...It's getting fustrating. Never had that problem with earlier
versions of outlook....Outlook express works fine.

"Steve Nutgrass" wrote in message
...
I am unable to save the password for Outlook 2003. I check the box to save
password, but that doesn't work. I checked the registry, uninstalled
Office 2003, then reinstalled it. Nothing seems to work. I use XP. Could
it be in the software for my ISP? Please can someone help?