I have a user running Vista Business Basic along with Office 2007
Professional that is having a problem with emails not showing up in
the inbox. The user has a PDA that does get the email and if you
search of the email on the computer, you find it and can open it
without issue. However, the email still may not show up in the inbox
until a restart of Outlook. Currently the user has caching enabled
and other then the missing emails, runs stable. However, if we turn
off the caching we experience an application crash with the
following:
Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 4542840f
Exception Code: c0000005
Exception Offset: 00096667
OS Version:
6.0.6000.2.0.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand:
Office12Crash
skulcid: 1033

I have install all available patches and have had the diagnostic
update file set to be downloaded for over a week. The patches have
not helped and running the diagnostics suggest a renaming of a dll in
the registry to make it unavailable. The system does not have the dll
in question so that is no help either.

Not that I think it represents an issue, but the user has McAFee
8.5.0i installed with the scan engine 5100.194 with patch 4989.000