One of our users occasionally (it has happened 3 times so far - in about 3
weeks) becomes unable to send mail in Outlook 2003. He's attached to an
Exchange server (running on SBS 2003), but mail is sent and received from
the client, not through exchange. It just happened - he sent messages
earlier today, then suddenly the next message wouldn't send - and I was
unable to send a test message from that PC - receive works fine, send
returns an error that it timed out waiting on the server. My PC, not using
his mail account but using the same SMTP server (different account (at) same
(dot) com), it sends fine, so I don't believe it's the mail server. Reboot
and the messages get sent right away.

I know that's not much to go on, but if someone has ideas where to start
looking, logs to check, etc., I could use any pointers. I don't like to
count recurring problems as "that's the way they are", and neither does this
guy.

TIA,

Mike.

If there is a send error, there should be an error number associated with it.
Something similar to 0x800-whatever. Please include the exact error message.

Also, are there any Office or Outlook related errors in the application
event viewer? If there are, what is the eventID and source?

Have you tried a detect and repair from the help menu?

Have you tried to delete and recreate the Outlook profile? Or even better,
rename the old profile and create a new one.

--
Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Mike Trout" wrote:

One of our users occasionally (it has happened 3 times so far - in about 3
weeks) becomes unable to send mail in Outlook 2003. He's attached to an
Exchange server (running on SBS 2003), but mail is sent and received from
the client, not through exchange. It just happened - he sent messages
earlier today, then suddenly the next message wouldn't send - and I was
unable to send a test message from that PC - receive works fine, send
returns an error that it timed out waiting on the server. My PC, not using
his mail account but using the same SMTP server (different account (at) same
(dot) com), it sends fine, so I don't believe it's the mail server. Reboot
and the messages get sent right away.

I know that's not much to go on, but if someone has ideas where to start
looking, logs to check, etc., I could use any pointers. I don't like to
count recurring problems as "that's the way they are", and neither does this
guy.

TIA,

Mike.