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#1
April 18th 07, 02:44 AM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
When I open Outlook 2007 and start to veiw an Email, whether it's by opening
or via the preview pane, the program immediately crashes. Error AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f ModName: mspst32.dll ModVer: 12.0.4518.1014 ModStamp:45428111 fDebug: 0 Offset: 000990e7 I have repaired, using the scanpst.exe, the PST file thinking it may be corrupted I have used Office Diagostic to Repair any corruption. I have read for 10 hours on anything I could find on the subject. I even formated my hard drive and started over again. Installed Outlook 2007 without any Anti-Virus or Firewall to see if it would work. Now I am at a complete loss and need some expert advice. Thank you so much for your help :-) 
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#2
April 18th 07, 05:07 AM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
make sure that you only have the one version of OUTLOOK on your computer.
-- Laura Rooke MVP - Mobile Devices
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#3
April 18th 07, 06:40 AM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Does anyone know if Microsoft is aware of this problem?
I've searched MSDN, TechNet, Newsgroups, The Knowledge Base, blogs and the list goes on and on. So far I have not seen anything. "MSTech" wrote: When I open Outlook 2007 and start to veiw an Email, whether it's by opening or via the preview pane, the program immediately crashes. Error AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f ModName: mspst32.dll ModVer: 12.0.4518.1014 ModStamp:45428111 fDebug: 0 Offset: 000990e7 I have repaired, using the scanpst.exe, the PST file thinking it may be corrupted I have used Office Diagostic to Repair any corruption. I have read for 10 hours on anything I could find on the subject. I even formated my hard drive and started over again. Installed Outlook 2007 without any Anti-Virus or Firewall to see if it would work. Now I am at a complete loss and need some expert advice. Thank you so much for your help :-)
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#4
April 18th 07, 06:40 AM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Hi Laura :-)
Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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#5
April 18th 07, 07:11 AM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Start, type "outlook /safe" into the search box. Does it crash then
also? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Laura :-) Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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#6
April 18th 07, 05:04 PM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Hi Patrick :-)
yes, it does crash in safe mode also "Patrick Schmid [MVP]" wrote: Start, type "outlook /safe" into the search box. Does it crash then also? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Laura :-) Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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#7
April 18th 07, 05:26 PM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Does it crash when you make a new profile without any of your current
data files as part of it? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Patrick :-) yes, it does crash in safe mode also "Patrick Schmid [MVP]" wrote: Start, type "outlook /safe" into the search box. Does it crash then also? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Laura :-) Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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#8
April 18th 07, 06:10 PM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Okay, my friend :-)
I did exactly what you said I should do and no it does not crash. Thanks for hanging around to help me. What do I do next? "Patrick Schmid [MVP]" wrote: Does it crash when you make a new profile without any of your current data files as part of it? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Patrick :-) yes, it does crash in safe mode also "Patrick Schmid [MVP]" wrote: Start, type "outlook /safe" into the search box. Does it crash then also? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Laura :-) Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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#9
April 18th 07, 07:56 PM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
Please help, all contacts and their Email messages are in this program.
I've have done what Patrick has told me to do and so far i'm getting no where. This is extremely frustrating. I really need to get this resolve asap. thanks to anyone who could help. :-) "MSTech" wrote: Does anyone know if Microsoft is aware of this problem? I've searched MSDN, TechNet, Newsgroups, The Knowledge Base, blogs and the list goes on and on. So far I have not seen anything. "MSTech" wrote: When I open Outlook 2007 and start to veiw an Email, whether it's by opening or via the preview pane, the program immediately crashes. Error AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f ModName: mspst32.dll ModVer: 12.0.4518.1014 ModStamp:45428111 fDebug: 0 Offset: 000990e7 I have repaired, using the scanpst.exe, the PST file thinking it may be corrupted I have used Office Diagostic to Repair any corruption. I have read for 10 hours on anything I could find on the subject. I even formated my hard drive and started over again. Installed Outlook 2007 without any Anti-Virus or Firewall to see if it would work. Now I am at a complete loss and need some expert advice. Thank you so much for your help :-)
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#10
April 18th 07, 08:13 PM
posted to microsoft.public.outlook
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SERIOUS PROBLEM - OUTLOOK 2007 CRASHES
How many PSTs with data (email, contacts) do you have? Just one? If more
than one, how many are just archive PSTs? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Okay, my friend :-) I did exactly what you said I should do and no it does not crash. Thanks for hanging around to help me. What do I do next? "Patrick Schmid [MVP]" wrote: Does it crash when you make a new profile without any of your current data files as part of it? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Patrick :-) yes, it does crash in safe mode also "Patrick Schmid [MVP]" wrote: Start, type "outlook /safe" into the search box. Does it crash then also? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "MSTech" wrote in message : Hi Laura :-) Being that it is a clean hard drive it has a new OS and the only installed application is Office 2007 which included Outlook 2007. BTW there are no 3rd party Plug-ins "Laura" wrote: make sure that you only have the one version of OUTLOOK on your computer. -- Laura Rooke MVP - Mobile Devices
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