i have one user who has mulitple entries of users showing in his
contacts window. I am not talking double entries (one must be a
business fax), but more like 8 or 9 entries all the same. I exported
his contacts to a csv file to see if they have slight differences but
no they seem to be exactly the same. So far hea is deleting old ones,
but they keep coming back.

Now for the fun bit. It is not all users multiplying, just about 50%
of them. it seems to happen every time he logs on he gets another
replication.

He also has the issue that if he creates a new contact in his contacts
window it does not appear in his address bookcontacts list. Stranger
still if he creates a contact up in his address book contacts list
it does not appear there, but does in his contacts window.

This all started happening when we went from 2000 to 2003 outlook. We
did not upgrade but installed fresh as he got a new machine. we then
setup his contacts in the normal way (tools email accounts add a
new directory or address book..etc), then in contactsproperties
outlook address book tab tick "show the folder as an email address
book"

I need a pointer at least on how to deal with this....I feel
recreating his contacts may be the only solution....