Folks

Pretty strange thing happening... Just installed Outlook 2007 and
created a new mail profile using the mail control panel. Everything
worked as usual (enter server address, check account exists) but
whenever launching Outlook I get this message

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. You must connect to Microsoft
Exchange with the current profile before you can synchronize your
folders with your offline folder file.

I have tried to trash the profile and recreate it from scratch to no
avail (same message). What gives ?

Any info / pointer welcome

Best regards

-alexT

AlexT wrote:


Pretty strange thing happening... Just installed Outlook 2007 and
created a new mail profile using the mail control panel. Everything
worked as usual (enter server address, check account exists) but
whenever launching Outlook I get this message

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. You must connect to Microsoft
Exchange with the current profile before you can synchronize your
folders with your offline folder file.

Do you have an OST that Outlook may be finding? Are you defining an
Exchange account in the mail profile?
--
Brian Tillman

On May 25, 1:45 pm, "Brian Tillman" wrote:
AlexT wrote:

Pretty strange thing happening... Just installed Outlook 2007 and
created a new mail profile using the mail control panel. Everything
worked as usual (enter server address, check account exists) but
whenever launching Outlook I get this message

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. You must connect to Microsoft
Exchange with the current profile before you can synchronize your
folders with your offline folder file.

Do you have an OST that Outlook may be finding? Are you defining an
Exchange account in the mail profile?

Yes and yes

Again everything seems to work just as expected. The account resolves
on the server just fine. Problem appears once launching Outlook...

AlexT wrote:

Again everything seems to work just as expected. The account resolves
on the server just fine. Problem appears once launching Outlook...

Try deleting the existing OST and allowing Outlook to recreate it.
--
Brian Tillman

On May 25, 4:06 pm, "Brian Tillman" wrote:
AlexT wrote:
Again everything seems to work just as expected. The account resolves
on the server just fine. Problem appears once launching Outlook...

Try deleting the existing OST and allowing Outlook to recreate it.
--
Brian Tillman

Tried it - still same problem (

Regards

--alexT

I have the same issue with one user on one computer.
New notebook, running Vista Business, Office 2007, setup went fine, will not start Outlook. ADD A SECOND ACCOUNT, POP3 WITH A .PST FILE AS THE DEFAULT AND YOUR OUTLOOK WILL START AND OPEN BUT YOU STILL CAN NOT ACCESS THE EXCHANGE MAILBOX. It will "Send and Receive" on the Echange account (or it at least says "Completed", but nothing shows up in it, the caching is not happening. Try to open the mailbox and you get this same message, you must connect first. But it is connected I think. I re-installed, I removed, cleaned the registry and re-installed (maybe I missed the critical registry entry?) all to no avail. Outlook has created a 0 byte .OST file, but the mail on Exchange is not available, the OST does not pic up the old mail, contacts, etc.

EggHeadCafe - .NET Developer Portal of Choice
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I think this is the link you need. Apparently MS knows the issue and this is their "workaround". It seems to force that first connection and the creation/filling the cached OST file.

http://support.microsoft.com/kb/913843

It worked for me (after a week of tearing out my hair), so good luck.

Paul

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com