Hi TechieBird

Just to update you, creating a new Outlook mail profile and then moving all
my messages from the old profile to the new one appears to have reolved the
problem. Actually, before I could try this myself, Dell Software support
contacted me to try to help solve the problem and after trying a few other
ways to fix it, he took me through setting up a new mail profile. Not as
quick a fix as I'd have liked, as I am having to spend ages copying over the
contents of all my old mail folders into the new profile (I've a LOT of
saved mail with a PST file over 2Gb in size!) but I'm ceratinly glad to have
resolved the problem at last.

Thanks and well done for suggesting this solution. :¬)

"TechieBird" wrote in message
...
My apologies for not referring back to your original post.

If you haven't already tried a new mail profile, you should. It's not a
very likely fix as reading pane settings aren't stored in the mail
profile,
but it's fairly quick and painless to try and it might just work.

You should also try with a new Windows profile - don't delete your own
just
yet, try creating a new user first, make a copy of the PST in a location
that
profile can get to, and set up your mail profile to point to that PST.

Both very general steps, I'm afraid, but if the problem is anywhere in
your
Outlook settings (fingers crossed it isn't in system-wide Outlook
settings)
then it should work, even if it is a major pain to get everything else in
a
new profile set up as you want it.

Sorry I haven't been able to come up with anything better so far (
--
TechieBird
http://bwain-dump.blogspot.com


"Gareth" wrote:


"TechieBird" wrote in message
...
Three suggestions that might help narrow this down...

1. Does it work OK if you run Outlook in Safe Mode (hold the CTRL key
down
when you launch Outlook)? If so, let me know and I'll give you some
more
things to try.
No, same problem in safe mode.

2. If the answer is to 1 is No, do Word and Internet Explorer work OK
on
this machine for opening basic documents and web pages respectively?
If
not,
what problems/errors do you get?
Word and IE work fine.

3. If the answer to 2 is Yes, try using SCANPST to check your Personal
Folders file for errors. (I presume you're using a PST.) See
http://support.microsoft.com/kb/272227.
As previously mentioned have run scanpst and microsoft diagnostics
several
times, and no problems found.

Grrrrr, this is very frustrating!

--
TechieBird
http://bwain-dump.blogspot.com