Here is the setup: Exchange 2003 SP2 Outlook 2003 SP2. He has 2 accts in
his Outlook, an Exchange acct and a POP3 acct.


He has his view set to arrange by account. When it sorts by acct it looks
like this:


E-Mail account:Microsoft Exchange Server
All of his exchange emails show beneath this section

E-Mail account:POP3 account
All of his pop3 email shows beneath this section

E-Mail account:Microsoft Exchange Server
Only email from one internal user shows up here.



The problem is that one user in the company always ends up in the bottom
E-Mail Exchange acct. Everyone else shows up in the top Email Exchange
acct. If she didn't send a message that extra acct wouldn't even show up.

I have verified that she sends to the same address in the GAL as everyone
else. I havre no idea how to resolve this. Of course this is the owners PC
and he wants this fixed.

Does anyone have any suggestions?

Thanks

John

Does the one user that's in their own grouping have a different
configuration on their machine for the server?

"John" wrote in message
...
Here is the setup: Exchange 2003 SP2 Outlook 2003 SP2. He has 2 accts in
his Outlook, an Exchange acct and a POP3 acct.


He has his view set to arrange by account. When it sorts by acct it looks
like this:


E-Mail account:Microsoft Exchange Server
All of his exchange emails show beneath this section

E-Mail account:POP3 account
All of his pop3 email shows beneath this section

E-Mail account:Microsoft Exchange Server
Only email from one internal user shows up here.



The problem is that one user in the company always ends up in the bottom
E-Mail Exchange acct. Everyone else shows up in the top Email Exchange
acct. If she didn't send a message that extra acct wouldn't even show up.

I have verified that she sends to the same address in the GAL as everyone
else. I havre no idea how to resolve this. Of course this is the owners
PC and he wants this fixed.

Does anyone have any suggestions?

I will look at their settings and see if there is a different config for the
server on the senders Outlook.

John


"Vince Averello [MVP-Outlook]" wrote in message
...
Does the one user that's in their own grouping have a different
configuration on their machine for the server?

"John" wrote in message
...
Here is the setup: Exchange 2003 SP2 Outlook 2003 SP2. He has 2 accts in
his Outlook, an Exchange acct and a POP3 acct.


He has his view set to arrange by account. When it sorts by acct it
looks like this:


E-Mail account:Microsoft Exchange Server
All of his exchange emails show beneath this section

E-Mail account:POP3 account
All of his pop3 email shows beneath this section

E-Mail account:Microsoft Exchange Server
Only email from one internal user shows up here.



The problem is that one user in the company always ends up in the bottom
E-Mail Exchange acct. Everyone else shows up in the top Email Exchange
acct. If she didn't send a message that extra acct wouldn't even show up.

I have verified that she sends to the same address in the GAL as everyone
else. I havre no idea how to resolve this. Of course this is the owners
PC and he wants this fixed.

Does anyone have any suggestions?

This happens on new and old mail? Typically when it groups like that it's
because you recreated the profile - all old mail is under one group, new
under another.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"John" wrote in message
...
Here is the setup: Exchange 2003 SP2 Outlook 2003 SP2. He has 2 accts in
his Outlook, an Exchange acct and a POP3 acct.


He has his view set to arrange by account. When it sorts by acct it looks
like this:


E-Mail account:Microsoft Exchange Server
All of his exchange emails show beneath this section

E-Mail account:POP3 account
All of his pop3 email shows beneath this section

E-Mail account:Microsoft Exchange Server
Only email from one internal user shows up here.



The problem is that one user in the company always ends up in the bottom
E-Mail Exchange acct. Everyone else shows up in the top Email Exchange
acct. If she didn't send a message that extra acct wouldn't even show up.

I have verified that she sends to the same address in the GAL as everyone
else. I havre no idea how to resolve this. Of course this is the owners
PC and he wants this fixed.

Does anyone have any suggestions?

Thanks

John

It is on new email.


John



"Diane Poremsky" wrote in message
...
This happens on new and old mail? Typically when it groups like that it's
because you recreated the profile - all old mail is under one group, new
under another.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"John" wrote in message
...
Here is the setup: Exchange 2003 SP2 Outlook 2003 SP2. He has 2 accts in
his Outlook, an Exchange acct and a POP3 acct.


He has his view set to arrange by account. When it sorts by acct it
looks like this:


E-Mail account:Microsoft Exchange Server
All of his exchange emails show beneath this section

E-Mail account:POP3 account
All of his pop3 email shows beneath this section

E-Mail account:Microsoft Exchange Server
Only email from one internal user shows up here.



The problem is that one user in the company always ends up in the bottom
E-Mail Exchange acct. Everyone else shows up in the top Email Exchange
acct. If she didn't send a message that extra acct wouldn't even show up.

I have verified that she sends to the same address in the GAL as everyone
else. I havre no idea how to resolve this. Of course this is the owners
PC and he wants this fixed.

Does anyone have any suggestions?

Thanks

John