I just installed Office2007 and all attachments that are coming in(PDF, XLS,
ZIP) will not open without warnings of corruptions. Media files will not open
at all. I am on XP Home with all updates. I must be missing something
somewhere. I cannot even get embedded pictures to show. Any ideas how to fix
this problem??
thanks

"The Ticket" The wrote in message
...
I just installed Office2007 and all attachments that are coming in(PDF,
XLS,
ZIP) will not open without warnings of corruptions. Media files will not
open
at all. I am on XP Home with all updates. I must be missing something
somewhere. I cannot even get embedded pictures to show. Any ideas how to
fix
this problem??


Do you have web based access to your mail? If you do, are you able to open
the attachments there?
Are you able to save the attachments locally and open from the desktop?

My first target for 'blame' would be an add-in to Outlook that is playing
with the messages on download. Disable any A/V email integration and any
add-ins and have someone send you a test message with attachment and see
what happens.

--
f.h.

Yes, it works fine on web based opening. No, I cannot save it to my desktop
and then open it. I have disabled AV and that seems to be the problem. I will
have to figure out a way around that. Thank you.
Jim
"F. H. Muffman" wrote:

"The Ticket" The wrote in message
...
I just installed Office2007 and all attachments that are coming in(PDF,
XLS,
ZIP) will not open without warnings of corruptions. Media files will not
open
at all. I am on XP Home with all updates. I must be missing something
somewhere. I cannot even get embedded pictures to show. Any ideas how to
fix
this problem??


Do you have web based access to your mail? If you do, are you able to open
the attachments there?
Are you able to save the attachments locally and open from the desktop?

My first target for 'blame' would be an add-in to Outlook that is playing
with the messages on download. Disable any A/V email integration and any
add-ins and have someone send you a test message with attachment and see
what happens.

--
f.h.

The Ticket wrote:

Yes, it works fine on web based opening. No, I cannot save it to my
desktop and then open it. I have disabled AV and that seems to be the
problem. I will have to figure out a way around that. Thank you.

No need to figure a way around it. There is no need to scan mail as long as
you have your on-access scanner running in the background.
--
Brian Tillman [MVP-Outlook]

I do not know what an on-access scanner is or how to tell if it is running.
Is it a feature of Outlook? If so, where do I access its settings? If not,
and you have time, please explain. thanks for the input
Jim

"Brian Tillman" wrote:

The Ticket wrote:

Yes, it works fine on web based opening. No, I cannot save it to my
desktop and then open it. I have disabled AV and that seems to be the
problem. I will have to figure out a way around that. Thank you.

No need to figure a way around it. There is no need to scan mail as long as
you have your on-access scanner running in the background.
--
Brian Tillman [MVP-Outlook]

I think Brian is referring to AV background scanning which will scan files
when you access (read or open) it. What AV are you using? If it's messing up
attachments, check for updates.

"The Ticket" wrote in message
news
I do not know what an on-access scanner is or how to tell if it is running.
Is it a feature of Outlook? If so, where do I access its settings? If not,
and you have time, please explain. thanks for the input
Jim

"Brian Tillman" wrote:

The Ticket wrote:

Yes, it works fine on web based opening. No, I cannot save it to my
desktop and then open it. I have disabled AV and that seems to be the
problem. I will have to figure out a way around that. Thank you.

No need to figure a way around it. There is no need to scan mail as long
as
you have your on-access scanner running in the background.
--
Brian Tillman [MVP-Outlook]

I'm using Grisoft AVG and I had to completely disable it(not just the email
scanning portion) before it allowed files to come in properly and be opened.
It has never created a problem in any other version of Office, that is why I
thought I must be missing some kind of option on Office2007 that was creating
the problem. I always keep my AV up to date, but I am going to remove it and
reinstall, then try again. Any other solutions are still welcome.

"John" wrote:

I think Brian is referring to AV background scanning which will scan files
when you access (read or open) it. What AV are you using? If it's messing up
attachments, check for updates.

"The Ticket" wrote in message
news
I do not know what an on-access scanner is or how to tell if it is running.
Is it a feature of Outlook? If so, where do I access its settings? If not,
and you have time, please explain. thanks for the input
Jim

"Brian Tillman" wrote:

The Ticket wrote:

Yes, it works fine on web based opening. No, I cannot save it to my
desktop and then open it. I have disabled AV and that seems to be the
problem. I will have to figure out a way around that. Thank you.

No need to figure a way around it. There is no need to scan mail as long
as
you have your on-access scanner running in the background.
--
Brian Tillman [MVP-Outlook]

The Ticket wrote:

I'm using Grisoft AVG and I had to completely disable it(not just the
email scanning portion) before it allowed files to come in properly
and be opened. It has never created a problem in any other version of
Office, that is why I thought I must be missing some kind of option
on Office2007 that was creating the problem. I always keep my AV up
to date, but I am going to remove it and reinstall, then try again.
Any other solutions are still welcome.

When you reinstall it, leave off the Email scanning portion.
--
Brian Tillman [MVP-Outlook]

The Ticket wrote:

I do not know what an on-access scanner is or how to tell if it is
running.

It's the background process of your antivirus scanner. You can usually tell
it's running because it will display an icon in the notification area of the
Taskbar.

Is it a feature of Outlook?

No, it's a feature of the antivirus program you use.

If so, where do I access its settings?

You'll have to read the help in your AV program for that.
--
Brian Tillman [MVP-Outlook]

It sounds like compatibility issue between Outlook 2007 and AVG. I don't use
AVG so I can't say much about it. I'd say google for AVG (the version you're
using) + Outlook 2007 related problems. Also, install Office/Outlook 2007
patches, if there's any.

"The Ticket" wrote in message
...
I'm using Grisoft AVG and I had to completely disable it(not just the
email
scanning portion) before it allowed files to come in properly and be
opened.
It has never created a problem in any other version of Office, that is why
I
thought I must be missing some kind of option on Office2007 that was
creating
the problem. I always keep my AV up to date, but I am going to remove it
and
reinstall, then try again. Any other solutions are still welcome.

"John" wrote:

I think Brian is referring to AV background scanning which will scan
files
when you access (read or open) it. What AV are you using? If it's messing
up
attachments, check for updates.

"The Ticket" wrote in message
news
I do not know what an on-access scanner is or how to tell if it is
running.
Is it a feature of Outlook? If so, where do I access its settings? If
not,
and you have time, please explain. thanks for the input
Jim

"Brian Tillman" wrote:

The Ticket wrote:

Yes, it works fine on web based opening. No, I cannot save it to my
desktop and then open it. I have disabled AV and that seems to be
the
problem. I will have to figure out a way around that. Thank you.

No need to figure a way around it. There is no need to scan mail as
long
as
you have your on-access scanner running in the background.
--
Brian Tillman [MVP-Outlook]