A Microsoft Outlook email forum. Outlook Banter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Outlook Banter forum » Microsoft Outlook Email Newsgroups » Outlook - General Queries
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL user



 
 
Thread Tools Search this Thread Display Modes
  #1  
Old October 4th 07, 05:30 PM posted to microsoft.public.outlook,microsoft.public.exchange.setup,microsoft.public.exchange.admin,microsoft.public.exchange.misc
KingCronos
external usenet poster
 
Posts: 35
Default Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL user

We run Exchange 2003 in a WIndows 2000 domain. Most of our clients
(including the problem user) use citrix, so the setup for individuals
has little variation on basics such as Outlook 2003. We have a bizarre
problem with just one user, in that sometimes when other (internal
users) send to her email, they get this error:
'Jane Doe )' on 25/09/2007 12:34
The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the
recipient directly to find out the correct address.
#5.1.1


The user does indeed exist in the organisation and has done for many
years. This problem has been going on for quite some time (months).

Additionally, as well as people sometimes not being able to send to
her, sometimes she also has problems sending out and several times a
day (sometimes much more), she is prevented from sending emails with
the error:


The following recipient(s) could not be reached:

John Doe on 20/09/2007 10:01
No transport provider was available for delivery to this
recipient.


I looked up the 'no transport' issue on Microsoft KB, and nothing was
really applicable except I thought problem contacts, but then the user
told me that the last four times she received these NDRS, all she had
done was replied to messages that had been sent to her. The user can
usually re send the messages successfully later on in the day.

One thing I should also mention is that she is a remote user BUT, she
uses a DSL connection to get to her Citrix session, and therefore all
software and network connections are preferably running in the main
office.

Any help offered gratefully received, as Im baffled.

Thanks, C

  #2  
Old October 4th 07, 05:34 PM posted to microsoft.public.outlook,microsoft.public.exchange.setup,microsoft.public.exchange.admin,microsoft.public.exchange.misc
Susan
external usenet poster
 
Posts: 41
Default Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL user

is it possible that there is a conflicting "contact" in some people's
contacts folder for this user? or maybe an smtp address conflict in the
GAL? what happens if they select the user from the GAL? same thing?

--
Susan Conkey [MVP]



"KingCronos" wrote in message
oups.com...
We run Exchange 2003 in a WIndows 2000 domain. Most of our clients
(including the problem user) use citrix, so the setup for individuals
has little variation on basics such as Outlook 2003. We have a bizarre
problem with just one user, in that sometimes when other (internal
users) send to her email, they get this error:
'Jane Doe )' on 25/09/2007 12:34
The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the
recipient directly to find out the correct address.
#5.1.1


The user does indeed exist in the organisation and has done for many
years. This problem has been going on for quite some time (months).

Additionally, as well as people sometimes not being able to send to
her, sometimes she also has problems sending out and several times a
day (sometimes much more), she is prevented from sending emails with
the error:


The following recipient(s) could not be reached:

John Doe on 20/09/2007 10:01
No transport provider was available for delivery to this
recipient.


I looked up the 'no transport' issue on Microsoft KB, and nothing was
really applicable except I thought problem contacts, but then the user
told me that the last four times she received these NDRS, all she had
done was replied to messages that had been sent to her. The user can
usually re send the messages successfully later on in the day.

One thing I should also mention is that she is a remote user BUT, she
uses a DSL connection to get to her Citrix session, and therefore all
software and network connections are preferably running in the main
office.

Any help offered gratefully received, as Im baffled.

Thanks, C



  #3  
Old October 4th 07, 05:43 PM posted to microsoft.public.outlook,microsoft.public.exchange.setup,microsoft.public.exchange.admin,microsoft.public.exchange.misc
Susan
external usenet poster
 
Posts: 41
Default Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL user

also, does she have a correct legacyExchangeDN? have any of her email
addresses been changed in the last few months?

--
Susan Conkey [MVP]



"Susan" wrote in message
...
is it possible that there is a conflicting "contact" in some people's
contacts folder for this user? or maybe an smtp address conflict in the
GAL? what happens if they select the user from the GAL? same thing?

--
Susan Conkey [MVP]



"KingCronos" wrote in message
oups.com...
We run Exchange 2003 in a WIndows 2000 domain. Most of our clients
(including the problem user) use citrix, so the setup for individuals
has little variation on basics such as Outlook 2003. We have a bizarre
problem with just one user, in that sometimes when other (internal
users) send to her email, they get this error:
'Jane Doe )' on 25/09/2007 12:34
The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the
recipient directly to find out the correct address.
#5.1.1


The user does indeed exist in the organisation and has done for many
years. This problem has been going on for quite some time (months).

Additionally, as well as people sometimes not being able to send to
her, sometimes she also has problems sending out and several times a
day (sometimes much more), she is prevented from sending emails with
the error:


The following recipient(s) could not be reached:

John Doe on 20/09/2007 10:01
No transport provider was available for delivery to this
recipient.


I looked up the 'no transport' issue on Microsoft KB, and nothing was
really applicable except I thought problem contacts, but then the user
told me that the last four times she received these NDRS, all she had
done was replied to messages that had been sent to her. The user can
usually re send the messages successfully later on in the day.

One thing I should also mention is that she is a remote user BUT, she
uses a DSL connection to get to her Citrix session, and therefore all
software and network connections are preferably running in the main
office.

Any help offered gratefully received, as Im baffled.

Thanks, C





  #4  
Old October 5th 07, 01:20 PM posted to microsoft.public.outlook,microsoft.public.exchange.setup,microsoft.public.exchange.admin,microsoft.public.exchange.misc
KingCronos
external usenet poster
 
Posts: 35
Default Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL user

Hi,

I dont think an address conflict in the GAL is likely. If you try and
add an email address in AD which already exists, you are prevented
from doing so for that very reason. Several users have reported
problems in sending to the problem user's mailbox and I feel it is a
little unlikely that they would all have problem contacts. Please not
that this is an occasional problem. The issue about "No transport
provider was available for delivery to this
recipient" is far more frequent (daily).


Im afraid I konw very little about the legacyExchangeDN attribute. How
do I find this out? I do not believe any of her email addresses have
changed in teh last few months.

Thanks,

C


On 4 Oct, 16:43, "Susan" wrote:
also, does she have a correct legacyExchangeDN? have any of her email
addresses been changed in the last few months?

--
Susan Conkey [MVP]

"Susan" wrote in message

...



is it possible that there is a conflicting "contact" in some people's
contacts folder for this user? or maybe an smtp address conflict in the
GAL? what happens if they select the user from the GAL? same thing?


--
Susan Conkey [MVP]


"KingCronos" wrote in message
roups.com...
We run Exchange 2003 in a WIndows 2000 domain. Most of our clients
(including the problem user) use citrix, so the setup for individuals
has little variation on basics such as Outlook 2003. We have a bizarre
problem with just one user, in that sometimes when other (internal
users) send to her email, they get this error:
'Jane Doe )' on 25/09/2007 12:34
The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the
recipient directly to find out the correct address.
#5.1.1


The user does indeed exist in the organisation and has done for many
years. This problem has been going on for quite some time (months).


Additionally, as well as people sometimes not being able to send to
her, sometimes she also has problems sending out and several times a
day (sometimes much more), she is prevented from sending emails with
the error:


The following recipient(s) could not be reached:


John Doe on 20/09/2007 10:01
No transport provider was available for delivery to this
recipient.


I looked up the 'no transport' issue on Microsoft KB, and nothing was
really applicable except I thought problem contacts, but then the user
told me that the last four times she received these NDRS, all she had
done was replied to messages that had been sent to her. The user can
usually re send the messages successfully later on in the day.


One thing I should also mention is that she is a remote user BUT, she
uses a DSL connection to get to her Citrix session, and therefore all
software and network connections are preferably running in the main
office.


Any help offered gratefully received, as Im baffled.


Thanks, C- Hide quoted text -


- Show quoted text -



 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Messages from Exchange internal accounts moved to Junk E-mail folder [email protected] Outlook - General Queries 0 September 25th 07 05:42 AM
meeting only for local exchange organization account fileman Outlook - Calandaring 0 September 8th 07 11:52 AM
Outlook 2003 error "An internal support function returned an error" with multiple distribution lists [email protected] Outlook - Using Contacts 0 December 14th 06 10:08 PM
How to create/setup exchange account with only internal access? will~ Outlook - Installation 2 November 22nd 06 12:48 PM
Problem Sending forms to other Exchange Organization Junior Vasquez Outlook - Using Forms 1 May 3rd 06 03:20 PM


All times are GMT +1. The time now is 06:05 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.Search Engine Friendly URLs by vBSEO 2.4.0
Copyright ©2004-2025 Outlook Banter.
The comments are property of their posters.