Hi all,

We're using a shared mailbox for our support team. Each of us has a specific
color (category) and we mark all incoming mail with our color to have a
quick view of which mail are handled or not.

In some cases (randomly, mostly when we are at the office, rarely during the
night when nobody works) we get the "Could not open item. Try again" error
message when we click on the category box next to the message in the message
list.

In this case, when we open the mail and add the catetgory then escape, it
works just fine...

So we can add the category, but sometimes we have to open the mail instead
of doing it straight from the message list.

Any ideas?

Thanks,

Ambroise
http://www.alacrity.be