I'm trying to keep this as short as possible without leaving out
important details. I am unable to SEND email on a newly installed
Outlook 2003.

I just got a new Lenovo ThinkPad T61, with Windows XP and Office 2007
installed, 30 day trial, to replace a four year old Dell that stopped
working. I didn't like Office 2007, certainly not enough to buy it,
so I uninstalled it and installed the Office 2003 that had been
installed on the old Dell system. (I'm sure this is legal, since the
Dell is not working and I'm not going to repair it.)

After I completed the 2003 install, I noticed that when I clicked on
the SEND button for a new email, the system seemed to stall. Then I
found that I no longer had a SEND button on email windows, and the
SEND/RECEIVE and RULES items were missing from the Tools menu.
However, I could still _receive_ emails by pressing F9.

I folllowed the instructions on the MS web site to first delete and
re-add the email account and when that didn't fix the problem, I
deleted the profile in the MAIL control panel. I was able to create
the new profile but when I clicked SHOW PROFILES, then PROPERTIES, and
then DATA FILES, I had a Data Files window with no PST files. When I
clicked on ADD to use my existing Outlook.PST file, I got an "Unknown
error occurred, error code 0x80070002.

What do I do now? Right now I am on a trip, so I don't have access to
the Office 2003 install CD?

Thanks

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007 and
isn't compatible with the previous versions of Outlook.

"Andrew Hamilton" wrote in message
...
I'm trying to keep this as short as possible without leaving out
important details. I am unable to SEND email on a newly installed
Outlook 2003.

I just got a new Lenovo ThinkPad T61, with Windows XP and Office 2007
installed, 30 day trial, to replace a four year old Dell that stopped
working. I didn't like Office 2007, certainly not enough to buy it,
so I uninstalled it and installed the Office 2003 that had been
installed on the old Dell system. (I'm sure this is legal, since the
Dell is not working and I'm not going to repair it.)

After I completed the 2003 install, I noticed that when I clicked on
the SEND button for a new email, the system seemed to stall. Then I
found that I no longer had a SEND button on email windows, and the
SEND/RECEIVE and RULES items were missing from the Tools menu.
However, I could still _receive_ emails by pressing F9.

I folllowed the instructions on the MS web site to first delete and
re-add the email account and when that didn't fix the problem, I
deleted the profile in the MAIL control panel. I was able to create
the new profile but when I clicked SHOW PROFILES, then PROPERTIES, and
then DATA FILES, I had a Data Files window with no PST files. When I
clicked on ADD to use my existing Outlook.PST file, I got an "Unknown
error occurred, error code 0x80070002.

What do I do now? Right now I am on a trip, so I don't have access to
the Office 2003 install CD?

Thanks

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
wrote:

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007 and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

"Andrew Hamilton" wrote:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
wrote:

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007 and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\userid and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.


"Todd Kri" Todd wrote in message
...
I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

"Andrew Hamilton" wrote:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
wrote:

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

"neo [mvp outlook]" wrote:

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\userid and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.


"Todd Kri" Todd wrote in message
...
I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

"Andrew Hamilton" wrote:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
wrote:

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

I'm having the same problems as Todd Kri so I tried to run FIXMAPI.EXE and
couldn't get it to run. I've got XP Pro. Thanks, db2734

"neo [mvp outlook]" wrote:

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\userid and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.


"Todd Kri" Todd wrote in message
...
I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

"Andrew Hamilton" wrote:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
wrote:

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\LANGID to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH