New messages not visible

**Tracey** · December 14th 07, 06:57 PM posted to microsoft.public.outlook

Hi all,

I have a strange problem this morning. I have just set up maybe our
10th user with Outlook 2007 (on Windows XP.) She has a unique problem
in that when new messages arrives, it dings and shows an icon in the
system tray all correctly, but new messages won't display in the Inbox
unless she clicks another folder and goes back to the Inbox.

I found one post that suggested disabling a Google Desktop add-in, but
she doesn't appear to have that add-in installed. Any ideas?

The only difference between her and other users that I can come up
with is that she has Office 2007 Professional with Business Contact
Manager, whereas other users have 'lesser' versions (Basic, Small
Business, etc.) that do not have the Contact Manager. I'm not sure
this has anything to do with the problem, but so far it's the only
difference I can come up with.

Thanks in advance!
Tracey

**Brian Tillman** · December 14th 07, 07:44 PM posted to microsoft.public.outlook

Tracey wrote:

I have a strange problem this morning. I have just set up maybe our
10th user with Outlook 2007 (on Windows XP.) She has a unique problem
in that when new messages arrives, it dings and shows an icon in the
system tray all correctly, but new messages won't display in the Inbox
unless she clicks another folder and goes back to the Inbox.

Exchange account?
--
Brian Tillman [MVP-Outlook]

**Tracey** · December 14th 07, 08:01 PM posted to microsoft.public.outlook

Exchange account?
--
Brian Tillman [MVP-Outlook]

Sorry, no. I meant to include that information. It is an IMAP
connection to a CommuniGate server.

**Brian Tillman** · December 14th 07, 10:26 PM posted to microsoft.public.outlook

Tracey wrote:

Sorry, no. I meant to include that information. It is an IMAP
connection to a CommuniGate server.

Do you have the IMAP account configured to download everything, not just the
headers?
--
Brian Tillman [MVP-Outlook]

**Tracey** · December 17th 07, 02:24 PM posted to microsoft.public.outlook

Do you have the IMAP account configured to download everything, not just the
headers?
--
Brian Tillman [MVP-Outlook]

Hi Brian,

Do you mean on the server or through Outlook? The server is setup the
same as it always has been and I can't see anything I did differently
when setting up the client. Her settings look the same as mine for
example and I've been using Outlook 2007 with this server for months
now.

Thanks,
Tracey

**Tracey** · December 17th 07, 03:18 PM posted to microsoft.public.outlook

"I can't see anything I did differently when setting up the client."

Actually, there is one difference. This new user has Office Service
Pack 1 installed. The others do not. Hmmm.

**Brian Tillman** · December 17th 07, 04:15 PM posted to microsoft.public.outlook

Tracey wrote:

Do you mean on the server or through Outlook?

In Outlook, in the Send/Receive group.
--
Brian Tillman [MVP-Outlook]

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