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#1
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A couple of days ago I applied the following updates to my work PC--which is
a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002, service pack 2: KB937894 KB942840 KB942763 KB941569 KB941568 KB942615 KB944653 Now, it seems as though there is a process stuck in a loop when I run Outlook 2003. I can retrieve (although it takes longer), view and author messages without problem, however, the mouse pointer alternates between pointer and busy hourglass about once per second. Very annoying. A view of resources shows Outlook using about 48% of CPU resources. Curiously, if a dialog box appears (such as the junk folder notice) CPU resources drop to 3%. This is the only application that behaves this way since the updates were applied. I remember a couple of the updates dealt with the Outlook 2003 spam folder, but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied updates were for Outlook specifically. Can someone please point me in the right direction for how to identify which process is looping and how to resolve it before I start uninstalling Outlook/WinXP/etc. My experience is things seldom work as they did before an uninstall/reinstall. Any ideas would be greatly welcomed. TIA |
#2
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What if you do a System Restore to a checkpoint prior to the updates?
After which you can manually select and individually install the updates until/unless you find the offending update. -- -Ben- Ben M. Schorr, MVP Roland Schorr & Tower http://www.rolandschorr.com http://www.officeforlawyers.com/outlook.htm "PCNovice" wrote in message ... A couple of days ago I applied the following updates to my work PC--which is a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002, service pack 2: KB937894 KB942840 KB942763 KB941569 KB941568 KB942615 KB944653 Now, it seems as though there is a process stuck in a loop when I run Outlook 2003. I can retrieve (although it takes longer), view and author messages without problem, however, the mouse pointer alternates between pointer and busy hourglass about once per second. Very annoying. A view of resources shows Outlook using about 48% of CPU resources. Curiously, if a dialog box appears (such as the junk folder notice) CPU resources drop to 3%. This is the only application that behaves this way since the updates were applied. I remember a couple of the updates dealt with the Outlook 2003 spam folder, but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied updates were for Outlook specifically. Can someone please point me in the right direction for how to identify which process is looping and how to resolve it before I start uninstalling Outlook/WinXP/etc. My experience is things seldom work as they did before an uninstall/reinstall. Any ideas would be greatly welcomed. TIA |
#3
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Decided the best approach was to uninstall the most recent updates until I
found the one that caused the problem. Sure enough, a recent update to Outlook 2003 was the offending module. Uninstalled it and everything is running normally. Thanks all. "Ben M. Schorr, MVP" wrote in message ... What if you do a System Restore to a checkpoint prior to the updates? After which you can manually select and individually install the updates until/unless you find the offending update. -- -Ben- Ben M. Schorr, MVP Roland Schorr & Tower http://www.rolandschorr.com http://www.officeforlawyers.com/outlook.htm "PCNovice" wrote in message ... A couple of days ago I applied the following updates to my work PC--which is a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002, service pack 2: KB937894 KB942840 KB942763 KB941569 KB941568 KB942615 KB944653 Now, it seems as though there is a process stuck in a loop when I run Outlook 2003. I can retrieve (although it takes longer), view and author messages without problem, however, the mouse pointer alternates between pointer and busy hourglass about once per second. Very annoying. A view of resources shows Outlook using about 48% of CPU resources. Curiously, if a dialog box appears (such as the junk folder notice) CPU resources drop to 3%. This is the only application that behaves this way since the updates were applied. I remember a couple of the updates dealt with the Outlook 2003 spam folder, but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied updates were for Outlook specifically. Can someone please point me in the right direction for how to identify which process is looping and how to resolve it before I start uninstalling Outlook/WinXP/etc. My experience is things seldom work as they did before an uninstall/reinstall. Any ideas would be greatly welcomed. TIA |
#4
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Ill add the missing piece of info:
Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Office 2003 (KB943973): WORKS632' was successfully removed. solved it for me ![]() Kind regards Philip Skov Knudsen "PCNovice" wrote: Decided the best approach was to uninstall the most recent updates until I found the one that caused the problem. Sure enough, a recent update to Outlook 2003 was the offending module. Uninstalled it and everything is running normally. Thanks all. "Ben M. Schorr, MVP" wrote in message ... What if you do a System Restore to a checkpoint prior to the updates? After which you can manually select and individually install the updates until/unless you find the offending update. -- -Ben- Ben M. Schorr, MVP Roland Schorr & Tower http://www.rolandschorr.com http://www.officeforlawyers.com/outlook.htm "PCNovice" wrote in message ... A couple of days ago I applied the following updates to my work PC--which is a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002, service pack 2: KB937894 KB942840 KB942763 KB941569 KB941568 KB942615 KB944653 Now, it seems as though there is a process stuck in a loop when I run Outlook 2003. I can retrieve (although it takes longer), view and author messages without problem, however, the mouse pointer alternates between pointer and busy hourglass about once per second. Very annoying. A view of resources shows Outlook using about 48% of CPU resources. Curiously, if a dialog box appears (such as the junk folder notice) CPU resources drop to 3%. This is the only application that behaves this way since the updates were applied. I remember a couple of the updates dealt with the Outlook 2003 spam folder, but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied updates were for Outlook specifically. Can someone please point me in the right direction for how to identify which process is looping and how to resolve it before I start uninstalling Outlook/WinXP/etc. My experience is things seldom work as they did before an uninstall/reinstall. Any ideas would be greatly welcomed. TIA |
#5
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Actually it seems the mentioned update didnt fix it. Instead I uninstalled
all recent updates to Office. This didnt seem to help either but after a reboot, now everything works. You'll find the recent updates in "Control Panel" - "Add/Remove Programs" - check the "show updates" checkbox. Kind regards Philip Skov Knudsen "Philip Skov" wrote: Ill add the missing piece of info: Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Office 2003 (KB943973): WORKS632' was successfully removed. solved it for me ![]() Kind regards Philip Skov Knudsen "PCNovice" wrote: Decided the best approach was to uninstall the most recent updates until I found the one that caused the problem. Sure enough, a recent update to Outlook 2003 was the offending module. Uninstalled it and everything is running normally. Thanks all. "Ben M. Schorr, MVP" wrote in message ... What if you do a System Restore to a checkpoint prior to the updates? After which you can manually select and individually install the updates until/unless you find the offending update. -- -Ben- Ben M. Schorr, MVP Roland Schorr & Tower http://www.rolandschorr.com http://www.officeforlawyers.com/outlook.htm "PCNovice" wrote in message ... A couple of days ago I applied the following updates to my work PC--which is a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002, service pack 2: KB937894 KB942840 KB942763 KB941569 KB941568 KB942615 KB944653 Now, it seems as though there is a process stuck in a loop when I run Outlook 2003. I can retrieve (although it takes longer), view and author messages without problem, however, the mouse pointer alternates between pointer and busy hourglass about once per second. Very annoying. A view of resources shows Outlook using about 48% of CPU resources. Curiously, if a dialog box appears (such as the junk folder notice) CPU resources drop to 3%. This is the only application that behaves this way since the updates were applied. I remember a couple of the updates dealt with the Outlook 2003 spam folder, but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied updates were for Outlook specifically. Can someone please point me in the right direction for how to identify which process is looping and how to resolve it before I start uninstalling Outlook/WinXP/etc. My experience is things seldom work as they did before an uninstall/reinstall. Any ideas would be greatly welcomed. TIA |
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