running XP pro SP2. When i start Outlook, the programs starts but
after a couple of seconds, the window pops up that says it has a
problem and has to close. I've tried rebooting, but that doesn't
help. The only thing new is copernicus2 which i installed a couple of
days ago. I ran outlook.exe /cleanviews but that didn't help. All
advice welcome.

bgillies wrote:

running XP pro SP2. When i start Outlook, the programs starts but
after a couple of seconds, the window pops up that says it has a
problem and has to close. I've tried rebooting, but that doesn't
help. The only thing new is copernicus2 which i installed a couple of
days ago. I ran outlook.exe /cleanviews but that didn't help. All
advice welcome.

Try deleting %AppData%\Microsoft\Outlook\outcmd.dat
--
Brian Tillman [MVP-Outlook]

On Jan 9, 5:42 pm, "Brian Tillman" wrote:
advice welcome.

Try deleting %AppData%\Microsoft\Outlook\outcmd.dat
--
Brian Tillman [MVP-Outlook]

Hi Brian. Gave it a go but it didn't work.

I should add that about a month ago i converted to Exchange Server so
i could connect with a company's system. I don't know if that
complicates things.

Thx.

Bill

Hi Brian. Gave it a go but it didn't work.

I should add that about a month ago i converted to Exchange Server so
i could connect with a company's system. I don't know if that
complicates things.

Thx.

Bill

One additional piece of info. When i tried to rename the Outlook.ost
file to see if that would help, it said it was in use by another
program, yet not other program was running.

Thx.

Bill

bgillies wrote:

One additional piece of info. When i tried to rename the Outlook.ost
file to see if that would help, it said it was in use by another
program, yet not other program was running.

Did you look at the Processes tab of Task Manager to make sure? Do you have
a PDA cradled? Do you have any desktop searches like Google Desktop Search
or Windows Desktop Search running?
--
Brian Tillman [MVP-Outlook]

On Jan 10, 7:37 am, "Brian Tillman" wrote:
bgillies wrote:
One additional piece of info. When i tried to rename the Outlook.ost
file to see if that would help, it said it was in use by another
program, yet not other program was running.

Did you look at the Processes tab of Task Manager to make sure? Do you have
a PDA cradled? Do you have any desktop searches like Google Desktop Search
or Windows Desktop Search running?
--
Brian Tillman [MVP-Outlook]

Hi Brian.

I seem to have solved the riddle. I backup nightly, so I was able to
roll back my OUtlook files to the previous day. All went well until
Outlook started downloading a message that was using the calendar
function. It seems this message was causing the crashes. The e-mail
account that the message was using is accessible also by Webmail, so i
logged on and deleted the message. All seems well.

Are there known issues with such messages? Are there any preventive
steps i could take?

Best,

Bill