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#1
February 15th 08, 09:21 PM
posted to microsoft.public.outlook
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Outlook 2007 crashing and not opening items related to CRM 3.0
My outlook constantly crashes on me if I try to open random CRM
linked emails, or I get message that says "This item cannot be opened". Here is the message I get when it crashes: Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module outlook.exe, version 12.0.6212.1000, stamp 46e03e45, debug? 0, fault address 0x00013ca0. I have wiped this PC, and reinstalled everything (XP, Office 2007, CRM) and the error still occurs. Any help here would be appreciated. thanks 
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#2
February 15th 08, 09:32 PM
posted to microsoft.public.outlook
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Outlook 2007 crashing and not opening items related to CRM 3.0
There was a file we had to delete out of a directory to get Outlook 2007
going. I forgot what it was though. Maybe someone else knows. Thanks wrote in message ... My outlook constantly crashes on me if I try to open random CRM linked emails, or I get message that says "This item cannot be opened". Here is the message I get when it crashes: Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module outlook.exe, version 12.0.6212.1000, stamp 46e03e45, debug? 0, fault address 0x00013ca0. I have wiped this PC, and reinstalled everything (XP, Office 2007, CRM) and the error still occurs. Any help here would be appreciated. thanks
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#3
February 20th 08, 10:05 AM
posted to microsoft.public.outlook
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Outlook 2007 crashing and not opening items related to CRM 3.0
Delete or rename outlook.srs file in %USERPROFILE%\Application Data
\Microsoft\Outlook directory. This solved the issue for me. Good luck!
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