My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

what happens when they try?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Norman Zhang" wrote in message
...
My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

Diane Poremsky {MVP} wrote:
My Domain Users cannot close Outlook 2007 with their domain profile.
But they can open/close other Office 2007 application. Anyone know a
fix to this?

what happens when they try?

Domain Users just can't close the application. They click on x box on
top right corner, click File\Exit... nothing happens...

Only way to close the application, is CTRL+ALT+DEL then kill the process.

Any ideas?

Norman

Are you using policies? I don't know if there is one to prevent accidental
closing (which would be the reason for the policy).

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:




"Norman Zhang" wrote in message
...
Diane Poremsky {MVP} wrote:
My Domain Users cannot close Outlook 2007 with their domain profile.
But they can open/close other Office 2007 application. Anyone know a
fix to this?

what happens when they try?

Domain Users just can't close the application. They click on x box on top
right corner, click File\Exit... nothing happens...

Only way to close the application, is CTRL+ALT+DEL then kill the process.

Any ideas?

Norman

Diane Poremsky {MVP} wrote:
Are you using policies? I don't know if there is one to prevent
accidental closing (which would be the reason for the policy).

I don't have any policies configured. The problem went away when I
change Domain User to Power User/Administrator on the local desktop. I
think it's some registry bug with Outlook 2007. I will test if reverting
user back to Domain User will leave the registry setting intact and
resolve this issue.

Norman

Norman Zhang wrote:

My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

After killing off *all* instances of outlook.exe in the Processes tab of
Task Manager (hint: they should see if more than one instance is
running), have them startup Outlook in its safe mode ("outlook.exe
/safe") and then exit. If it exits okay, they have an add-on that won't
shutdown. Add-ons are loaded when Outlook loads so they can interfere
with Outlook starting up. Add-ons are requested to unload when Outlook
wants to exit so they can interfere with Outlook shutting down.

"VanguardLH" wrote:

Norman Zhang wrote:

My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

After killing off *all* instances of outlook.exe in the Processes tab of
Task Manager (hint: they should see if more than one instance is
running), have them startup Outlook in its safe mode ("outlook.exe
/safe") and then exit. If it exits okay, they have an add-on that won't
shutdown. Add-ons are loaded when Outlook loads so they can interfere
with Outlook starting up. Add-ons are requested to unload when Outlook
wants to exit so they can interfere with Outlook shutting down.

fake addon is a addons/colleagueimport.dll

Here's the fix, found it on another forum of Norman's.

Remove Windows Update KB946983
1. Go to Control Panel - Programs (Add/Remove)
2. Click on the "Show Updates" check box at the top
3. Browse to the updates under Office 2007
4. Select KB946983 & click remove

Once removed it instantly worked for me on all my machines.

"VanguardLH" wrote:

Norman Zhang wrote:

My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

After killing off *all* instances of outlook.exe in the Processes tab of
Task Manager (hint: they should see if more than one instance is
running), have them startup Outlook in its safe mode ("outlook.exe
/safe") and then exit. If it exits okay, they have an add-on that won't
shutdown. Add-ons are loaded when Outlook loads so they can interfere
with Outlook starting up. Add-ons are requested to unload when Outlook
wants to exit so they can interfere with Outlook shutting down.