is the "attachment" visible in the message body as 'garbage text' ? if so it's
uuencoding. but rather than guess, copy just the message header, paste here
and remove the email addresses. we might be able to tell from just the
header. if using OE, right click on the message in the inbox list,
properties, details. message source might be good too - just the first few
lines so we can see how the attachment is coded.

These are the important lines from the message source - this example is from
some spam but should give you an example of what we need to see, with the
personal stuff removed.

MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_0001_01C853C0.FD358AF0"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: AchTwPQB0zKNNjrdRVerJKqZqgiyow==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198

This is a multi-part message in MIME format.


------=_NextPart_000_0001_01C853C0.FD358AF0
Content-Type: multipart/alternative;
boundary="----=_NextPart_001_0002_01C853C0.FD358AF0"


------=_NextPart_001_0002_01C853C0.FD358AF0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit




------=_NextPart_001_0002_01C853C0.FD358AF0--

------=_NextPart_000_0001_01C853C0.FD358AF0
Content-Type: image/gif;
name="image001.gif"
Content-Transfer-Encoding: base64
Content-ID:

R0lGODlhLQAtAID/AP////f39ywAAAAALQAtAEACcAxup8vtvxKQsFon6d02898pGkgiYoCm 6sq2
7iqWcmzOsmeXeA7uPJd5CYdD2g9oPF58ygqz+XhCG9JpJGmlYr PXGlfr/Yo/VW45e7amp2tou/lW
xo/zX513z+Vt+1n/tiX2pxP4NUhy2FM4xtjIUQAAOw==


------=_NextPart_000_0001_01C853C0.FD358AF0--



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Rick" wrote in message
...
Diane Poremsky [MVP] wrote:
what is the format he's using for email? it should be plain text or HTML,
not rich text (RTF)


Diane, I just looked at some of the articles for dummies in you sig, and
now I don't think it's a winmail.dat problem. At least, there's no
attachment named that. As I mentioned, some Outlook and OE users can NOT
read the attachments.

Rick