I'm just wondering if Outlook has the capability to do the following:

We are a group of four people who work from a single Inbox for support
emails. Each one of us specializes in handling a different set of
issues. We want to be able to flag email in this inbox so that everyone
in the group knows that one of us is working that email. Anyway to add
flags with our names instead of the default colored flags? Also, we
want the messages to not "Mark as Read" for the whole group when only
one of us reads it. Any good way of doing this? Ideally, it would be
great if the message was marked in our own view of the inbox, but not
marked as read in others if they haven't viewed it.

Thanks,

Dave

You can only use colors, but to make it easy, put them on a toolbar that labels the buttons with your names.

The read behavior can't be changed.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Dave" wrote in message ups.com...
I'm just wondering if Outlook has the capability to do the following:

We are a group of four people who work from a single Inbox for support
emails. Each one of us specializes in handling a different set of
issues. We want to be able to flag email in this inbox so that everyone
in the group knows that one of us is working that email. Anyway to add
flags with our names instead of the default colored flags? Also, we
want the messages to not "Mark as Read" for the whole group when only
one of us reads it. Any good way of doing this? Ideally, it would be
great if the message was marked in our own view of the inbox, but not
marked as read in others if they haven't viewed it.

Thanks,

Dave