Outlook 2007
Trying to get my contacts to show up in the Address Book (when I press
CTRL-N and select 'Address Book').
Here is what I have. 3 folders (uncertain of the lingo) - Personal
Folders, Husband's, Wife's.
When I go to Properties for each folder's Contacts folder and select the
'Outlook Address Book' tab, the 'Show this folder as an email address
book' checked but grayed out in all three folders. (On one occasion I
did find the checkbox for my wife's contacts ungrayed out (is that a
phrase?) but don't know why.
Even on the occasion when my wife's address book should have been
active, the address book was empty and is still empty.
How do I 'ungray' the 'Show this folder as an email address book' checkbox?
How do I get Contacts in all folders to show in Address Book?

j lunis wrote:

Trying to get my contacts to show up in the Address Book (when I press
CTRL-N and select 'Address Book').
Here is what I have. 3 folders (uncertain of the lingo) - Personal
Folders, Husband's, Wife's.
When I go to Properties for each folder's Contacts folder and select
the 'Outlook Address Book' tab, the 'Show this folder as an email
address book' checked but grayed out in all three folders.

You must repair the Outlook Address Book service. For Outlook 2007, that
may require a new mail profile, but see this:
http://support.microsoft.com/kb/287563/en-us
--
Brian Tillman [MVP-Outlook]

Brian Tillman wrote:
j lunis wrote:

Trying to get my contacts to show up in the Address Book (when I press
CTRL-N and select 'Address Book').
Here is what I have. 3 folders (uncertain of the lingo) - Personal
Folders, Husband's, Wife's.
When I go to Properties for each folder's Contacts folder and select
the 'Outlook Address Book' tab, the 'Show this folder as an email
address book' checked but grayed out in all three folders.

You must repair the Outlook Address Book service. For Outlook 2007,
that may require a new mail profile, but see this:
http://support.microsoft.com/kb/287563/en-us

OK Brian.
Install the Outlook Address Book service. did that for 2 of my 5 email
addresses. Actually, I suppose I re-added the same 2 addresses.
According to the web site instructions, all steps were completed
successfully.

Mark your contact folder . . . - can't do that. still dimmed.
FWIW, both Profiles (I think my folder and my wife's folder are called
profiles) were imported from O2002.

I have read about 'repair' but am uncertain of a few things.
I now have 2 email accounts for 2 email addresses. Is this OK?
Do I have to repair all 5 email addresses?
Should I back them up before I repair them?

j lunis wrote:

Install the Outlook Address Book service. did that for 2 of my 5 email
addresses.

No you didn't. The address book service is a profile-wide service and
applies to all accounts within the same profile. It's either in the profile
or it's not, whether you have one or 50 mail accounts in that profile.

Mark your contact folder . . . - can't do that. still dimmed.
FWIW, both Profiles (I think my folder and my wife's folder are called
profiles) were imported from O2002.

If the choice is still dimmed, then you did not properly add the OAB
service. Moreover it's clear you don't understand what a profile is. PSTs
and profiles are not equivalent. Mail accounts and profiles are not
equivalent. This isn't pejorative, merely an observation based on your
statement.

I have read about 'repair' but am uncertain of a few things.
I now have 2 email accounts for 2 email addresses. Is this OK?
Do I have to repair all 5 email addresses?
Should I back them up before I repair them?

I think your best bet is to create a new mail profile. The BEST practice is
for each person using the PC to have his or her own Windows username. Then
no one shares folders. See this:
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

Brian Tillman wrote:
j lunis wrote:

Install the Outlook Address Book service. did that for 2 of my 5 email
addresses.

No you didn't. The address book service is a profile-wide service and
applies to all accounts within the same profile. It's either in the
profile or it's not, whether you have one or 50 mail accounts in that
profile.

Mark your contact folder . . . - can't do that. still dimmed.
FWIW, both Profiles (I think my folder and my wife's folder are called
profiles) were imported from O2002.

If the choice is still dimmed, then you did not properly add the OAB
service. Moreover it's clear you don't understand what a profile is.
PSTs and profiles are not equivalent. Mail accounts and profiles are
not equivalent. This isn't pejorative, merely an observation based on
your statement.

I have read about 'repair' but am uncertain of a few things.
I now have 2 email accounts for 2 email addresses. Is this OK?
Do I have to repair all 5 email addresses?
Should I back them up before I repair them?

I think your best bet is to create a new mail profile. The BEST
practice is for each person using the PC to have his or her own Windows
username. Then no one shares folders. See this:
http://www.howto-outlook.com/faq/newprofile.htm

pejorative? I saw that as an accurate observation of an old guy's KB.
Well, first the good news.
Followed all the instructions in your link. Everything seemed to work
as intended (and got rid of that eternal "Personal Folders.)"
Started up Outlook and the 'Show this folder as an email address book'
checkbox was no longer dimmed. Checked it and checked Address Book.
Still no entries. Closed Outlook and restarted. 'Show this folder as
an email address book' checkbox was dimmed. Does this mean I'm back
where I started?

j lunis wrote:

Followed all the instructions in your link. Everything seemed to work
as intended (and got rid of that eternal "Personal Folders.)"
Started up Outlook and the 'Show this folder as an email address book'
checkbox was no longer dimmed. Checked it and checked Address Book.
Still no entries. Closed Outlook and restarted. 'Show this folder as
an email address book' checkbox was dimmed. Does this mean I'm back
where I started?

Seems so. Without being able to see what you see and do at each step, I
can't tell where the process may be failing.
--
Brian Tillman [MVP-Outlook]