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#1
July 9th 08, 11:06 PM
posted to microsoft.public.outlook
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Outlook 2003 won't allow identity selction on startup
I have a problem with a clients Outlook 2003. It's running on XP Pro with
SP3, and Office itself has been upgraded to SP3. The problem is that there are three identities and usually, when Outlook is started, the prompt will come up asking which of the three identities to use. Lately, when starting, it just goes strait into an identity without prompting. I've verified that things are setup correctly using the Mail icon in Control Panel. Don't know where to go from here. Rest assured that machine itself, a Dell laptop, runs fine. Any and all suggestions welcome. Thanks in advance. Regards, Andrew Leith. 
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#2
July 9th 08, 11:30 PM
posted to microsoft.public.outlook
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Outlook 2003 won't allow identity selction on startup
Andrew Leith wrote:
I have a problem with a clients Outlook 2003. It's running on XP Pro with SP3, and Office itself has been upgraded to SP3. The problem is that there are three identities and usually, when Outlook is started, the prompt will come up asking which of the three identities to use. Lately, when starting, it just goes strait into an identity without prompting. I've verified that things are setup correctly using the Mail icon in Control Panel. Don't know where to go from here. Rest assured that machine itself, a Dell laptop, runs fine. Outlook doesn't have identities it has Mail Profiles. Not prompting for which profile to use is a sign that Outlook isn't closing properly. Use Task Manager to make sure the OUTLOOK.EXE process is gone. Reasons why Outlook might not exit properly can be found he http://www.howto-outlook.com/faq/outlookdoesntclose.htm -- Brian Tillman [MVP-Outlook]
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#3
July 10th 08, 12:30 AM
posted to microsoft.public.outlook
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Outlook 2003 won't allow identity selction on startup
When OL is closed, have you checked Tsk MngrRunning processes for any
instance of Outlook.exe? "Andrew Leith" wrote in message ... I have a problem with a clients Outlook 2003. It's running on XP Pro with SP3, and Office itself has been upgraded to SP3. The problem is that there are three identities and usually, when Outlook is started, the prompt will come up asking which of the three identities to use. Lately, when starting, it just goes strait into an identity without prompting. I've verified that things are setup correctly using the Mail icon in Control Panel. Don't know where to go from here. Rest assured that machine itself, a Dell laptop, runs fine. Any and all suggestions welcome. Thanks in advance. Regards, Andrew Leith.
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