A problem with BCM started to occur on my computer recently. When starting
outlook I received an error message “BCM for Outlook could not connect to the
shared database. Do you want to work offline?�
I tried to uninstall and repair BCM with Disk 2 but now it fails to install
and gives the following error message “Setup failed to install Business
Contact Manager for Outlook 2007. See C:\Documents and
settings\Administrator\Local Settings\Temp\MBSetuptmpA3.log for more detail.�
I have worked through the help at
http://office.microsoft.com/en-us/ou...128601033.aspx and appear to
have a problem with the SQL server

When Trying To Start Sql server (Mssmlbiz) Through Computer Management I get
the following error:
“Windows could not start the SQL Server (MSSMLBIZ) on Local Computer. For
more information, review the System Event Log. If this is non-Microsoft
service, contact the service vendor and refer to specific error code 3417.�
These are the last two entries of the event log:
Event Type: Error
Event Source: MSSQL$MSSMLBIZ
Event Category: (2)
Event ID: 9003
Date: 19/08/2008
Time: 23:17:24
User: N/A
Computer: SAS_MASTER
Description:
The log scan number (230:152:1) passed to log scan in database 'master' is
not valid. This error may indicate data corruption or that the log file
(.ldf) does not match the data file (.mdf). If this error occurred during
replication, re-create the publication. Otherwise, restore from backup if the
problem results in a failure during startup.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2b 23 00 00 14 00 00 00 +#......
0008: 14 00 00 00 53 00 41 00 ....S.A.
0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
0018: 53 00 54 00 45 00 52 00 S.T.E.R.
0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
0030: 5a 00 00 00 00 00 00 00 Z.......
Event Type: Information
Event Source: MSSQL$MSSMLBIZ
Event Category: (2)
Event ID: 3417
Date: 19/08/2008
Time: 23:17:24
User: N/A
Computer: SAS_MASTER
Description:
Cannot recover the master database. SQL Server is unable to run. Restore
master from a full backup, repair it, or rebuild it. For more information
about how to rebuild the master database, see SQL Server Books Online.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 59 0d 00 00 0a 00 00 00 Y.......
0008: 14 00 00 00 53 00 41 00 ....S.A.
0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
0018: 53 00 54 00 45 00 52 00 S.T.E.R.
0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
0030: 5a 00 00 00 00 00 00 00 Z.......

Can anyone tell me how to restore BCM given the above? Thank you.

--
Thanks

Try reposting this to microsoft.public.outlook.bcm as the people who actually use BCM hang out "down the hall."

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Hoser asked:

| A problem with BCM started to occur on my computer recently. When
| starting outlook I received an error message “BCM for Outlook could
| not connect to the shared database. Do you want to work offline?�
| I tried to uninstall and repair BCM with Disk 2 but now it fails to
| install and gives the following error message “Setup failed to
| install Business Contact Manager for Outlook 2007. See C:\Documents
| and settings\Administrator\Local Settings\Temp\MBSetuptmpA3.log for
| more detail.� I have worked through the help at
| http://office.microsoft.com/en-us/ou...128601033.aspx and
| appear to have a problem with the SQL server
|
| When Trying To Start Sql server (Mssmlbiz) Through Computer
| Management I get the following error:
| “Windows could not start the SQL Server (MSSMLBIZ) on Local
| Computer. For more information, review the System Event Log. If this
| is non-Microsoft service, contact the service vendor and refer to
| specific error code 3417.� These are the last two entries of the
| event log:
| Event Type: Error
| Event Source: MSSQL$MSSMLBIZ
| Event Category: (2)
| Event ID: 9003
| Date: 19/08/2008
| Time: 23:17:24
| User: N/A
| Computer: SAS_MASTER
| Description:
| The log scan number (230:152:1) passed to log scan in database
| 'master' is
| not valid. This error may indicate data corruption or that the log
| file (.ldf) does not match the data file (.mdf). If this error
| occurred during replication, re-create the publication. Otherwise,
| restore from backup if the problem results in a failure during
| startup.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2b 23 00 00 14 00 00 00 +#......
| 0008: 14 00 00 00 53 00 41 00 ....S.A.
| 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
| 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
| 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
| 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
| 0030: 5a 00 00 00 00 00 00 00 Z.......
| Event Type: Information
| Event Source: MSSQL$MSSMLBIZ
| Event Category: (2)
| Event ID: 3417
| Date: 19/08/2008
| Time: 23:17:24
| User: N/A
| Computer: SAS_MASTER
| Description:
| Cannot recover the master database. SQL Server is unable to run.
| Restore master from a full backup, repair it, or rebuild it. For more
| information about how to rebuild the master database, see SQL Server
| Books Online.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 59 0d 00 00 0a 00 00 00 Y.......
| 0008: 14 00 00 00 53 00 41 00 ....S.A.
| 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
| 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
| 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
| 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
| 0030: 5a 00 00 00 00 00 00 00 Z.......
|
| Can anyone tell me how to restore BCM given the above? Thank you.

"Hoser" wrote in message
...

A problem with BCM started to occur on my computer recently. When starting
outlook I received an error message “BCM for Outlook could not connect to
the
shared database. Do you want to work offline?�

Consider asking in the BCM-specific newsgroup microsoft.public.outlook.bcm
--
Brian Tillman [MVP-Outlook]