Can I start outlook without connecting to my Exchange server? Each time I
attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. The information store count not be
opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I lost
the connection to the server for a few hours and received the same message.
As soon as the exchange server was back online everything worked fine.

But I cannot start Outlook at all now to look at existing emails and emails
received on different accounts ( non Exchange ) because of the above
message.

Thanks,
Gary

Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each time I
attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. The information store count not be
opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the same
message. As soon as the exchange server was back online everything worked
fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each time
I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. The information store count not be
opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the same
message. As soon as the exchange server was back online everything worked
fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

Are you using an exchange account? They don't normally use a PST. If the
exchange server is accessible sometimes, configure it for offline access in
control panel, mail. You'll need to do this when the server is accessible.
If its never accessible, you can add a pst from the control panel, mail
dialog. If you connect to exchange while the pst is set as default it will
delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each time
I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. The information store count not be
opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the same
message. As soon as the exchange server was back online everything
worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange server
comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If the
exchange server is accessible sometimes, configure it for offline access
in control panel, mail. You'll need to do this when the server is
accessible. If its never accessible, you can add a pst from the control
panel, mail dialog. If you connect to exchange while the pst is set as
default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. The information store count not
be opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the same
message. As soon as the exchange server was back online everything
worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

No, you can set the pst as default delivery and the pop account as default
to get into outlook - that should let outlook load so you can set it to work
offline - just remember to change the settings back before you connect to
exchange and set exchange to work offline so its not a problem in the
future.

If it still won't open, copy the profile and delete the exchange acct from
the copied profile - this is also done in control panel, mail. Set it to
always ask which profile to choose when opening. (Or do it instead of
changing the accounts around.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange server
comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If the
exchange server is accessible sometimes, configure it for offline access
in control panel, mail. You'll need to do this when the server is
accessible. If its never accessible, you can add a pst from the control
panel, mail dialog. If you connect to exchange while the pst is set as
default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook
window. The set of folders cannot be opened. The information store
count not be opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the
same message. As soon as the exchange server was back online
everything worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

Diane
How do I set the pst as default delivery if I cannot get into Outlook?

Gary

"Diane Poremsky [MVP]" wrote in message
...
No, you can set the pst as default delivery and the pop account as default
to get into outlook - that should let outlook load so you can set it to
work offline - just remember to change the settings back before you
connect to exchange and set exchange to work offline so its not a problem
in the future.

If it still won't open, copy the profile and delete the exchange acct from
the copied profile - this is also done in control panel, mail. Set it to
always ask which profile to choose when opening. (Or do it instead of
changing the accounts around.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange
server comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If
the exchange server is accessible sometimes, configure it for offline
access in control panel, mail. You'll need to do this when the server is
accessible. If its never accessible, you can add a pst from the control
panel, mail dialog. If you connect to exchange while the pst is set as
default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook
window. The set of folders cannot be opened. The information store
count not be opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago
I lost the connection to the server for a few hours and received the
same message. As soon as the exchange server was back online
everything worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.

From control panel, mail applet.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
How do I set the pst as default delivery if I cannot get into Outlook?

Gary

"Diane Poremsky [MVP]" wrote in message
...
No, you can set the pst as default delivery and the pop account as
default to get into outlook - that should let outlook load so you can set
it to work offline - just remember to change the settings back before you
connect to exchange and set exchange to work offline so its not a problem
in the future.

If it still won't open, copy the profile and delete the exchange acct
from the copied profile - this is also done in control panel, mail. Set
it to always ask which profile to choose when opening. (Or do it instead
of changing the accounts around.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange
server comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If
the exchange server is accessible sometimes, configure it for offline
access in control panel, mail. You'll need to do this when the server
is accessible. If its never accessible, you can add a pst from the
control panel, mail dialog. If you connect to exchange while the pst is
set as default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook
window. The set of folders cannot be opened. The information store
count not be opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago
I lost the connection to the server for a few hours and received the
same message. As soon as the exchange server was back online
everything worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of
the above message.

"Gary Miller" wrote in message
...

I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

There is no relationship between the number of accounts and the number of
PSTs.
--
Brian Tillman [MVP-Outlook]

Diane
Thanks for the help. I was able to get into Outlook. Today our Exchange
server is back online. I've turned "cache mode" on so I should not have
this problem in the future if the Exchange server goes offline.

Gary

"Diane Poremsky [MVP]" wrote in message
...
From control panel, mail applet.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
How do I set the pst as default delivery if I cannot get into Outlook?

Gary

"Diane Poremsky [MVP]" wrote in message
...
No, you can set the pst as default delivery and the pop account as
default to get into outlook - that should let outlook load so you can
set it to work offline - just remember to change the settings back
before you connect to exchange and set exchange to work offline so its
not a problem in the future.

If it still won't open, copy the profile and delete the exchange acct
from the copied profile - this is also done in control panel, mail. Set
it to always ask which profile to choose when opening. (Or do it
instead of changing the accounts around.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange
server comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If
the exchange server is accessible sometimes, configure it for offline
access in control panel, mail. You'll need to do this when the server
is accessible. If its never accessible, you can add a pst from the
control panel, mail dialog. If you connect to exchange while the pst
is set as default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your newsreader to msnews.microsoft.com.


"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following
message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook
window. The set of folders cannot be opened. The information store
count not be opened."

I am pretty positive my Outlook pst file is not corrupt. A week
ago I lost the connection to the server for a few hours and
received the same message. As soon as the exchange server was back
online everything worked fine.

But I cannot start Outlook at all now to look at existing emails
and emails received on different accounts ( non Exchange ) because
of the above message.