HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\Local AppData

%userprofile%\Local Settings\Application Data

Thanks Brian for your interest and help.

Remember it works ok on the original windows profile but not on the new one, hope this helps. A few work arounds I could try:
Copy the profile from original to the new.
Rename the original to the new work profile and visa versa.

But hey I'd rather try and find out why it isn't working as expected

Hi Brian

Tried the above work around. Created a new windows profile and copied over the original profile where Outlook is retaining the password. Then copied My Documents, Desktop and favourities from profile not retaining password. This fixes the problem but doesn't address the issue. I'll keep this customers laptop here for another 8 hours if you want to try something.

grutz

Can you check the value in the Reg key as Brian has asked you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"grutz" wrote in message ...

'Brian Tillman [MVP - Outlook Wrote:
;275366']


What is the value in
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\AppData?
--
Brian Tillman [MVP-Outlook]

HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\Local AppData

%userprofile%\Local Settings\Application Data

Thanks Brian for your interest and help.

Remember it works ok on the original windows profile but not on the new
one, hope this helps. A few work arounds I could try:
Copy the profile from original to the new.
Rename the original to the new work profile and visa versa.

But hey I'd rather try and find out why it isn't working as expected




--
grutz

As I had previously posted %userprofile%\Local Settings\Application Data is the value in HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\Local AppData

There is no "HKCU\Software\Microsoft\Windows\CurrentVersion\Ex plorer\User Shell
Folders\AppData" key.

I've now given the laptop back to customer so can not now test anything you guys come up with. I don't understand how anything in the registry can make any difference as it works find in one windows login and not the other. The work around worked fine, just created another login and copied over the profile that works so the issue must be inside the profiles, not registry. Is this correct or not?

"grutz" wrote in message
...

As I had previously posted %userprofile%\Local Settings\Application
Data is the value in
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\Local AppData

But that's not the one I asked about.

There is no
"HKCU\Software\Microsoft\Windows\CurrentVersion\Ex plorer\User Shell
Folders\AppData" key.

That key should exist and its value should be

%UserProfile%\Application Data

If that key doesn't exist, create it and give it the value I state above.
There's something wrong with your Windows installation if a new user profile
doesn't get that value. Outlook stores send/receive data in that folder so
if it doesn't exist, Outlook can't retain send/.receive data and will keep
asking for the password.
--
Brian Tillman [MVP-Outlook]

Should there be a "local settings" before application data??

"Brian Tillman [MVP - Outlook]" wrote in message
...
"grutz" wrote in message
...

As I had previously posted %userprofile%\Local Settings\Application
Data is the value in
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell
Folders\Local AppData

But that's not the one I asked about.

There is no
"HKCU\Software\Microsoft\Windows\CurrentVersion\Ex plorer\User Shell
Folders\AppData" key.

That key should exist and its value should be

%UserProfile%\Application Data

If that key doesn't exist, create it and give it the value I state above.
There's something wrong with your Windows installation if a new user
profile doesn't get that value. Outlook stores send/receive data in that
folder so if it doesn't exist, Outlook can't retain send/.receive data and
will keep asking for the password.
--
Brian Tillman [MVP-Outlook]

"K2NNJ" wrote in message
...

Should there be a "local settings" before application data??

No. The AppData environment variable's path should not include "Local
Settings".
--
Brian Tillman [MVP-Outlook]