Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the "junk
e-mail" folder.

Regular email does not appear at all, yet it can
be found received on the web mail browser.

Their tech support seems to be at a loss and
started finger pointing.

Any help here will be much appreciated.

Do you have any rules enabled that could be moving things around? Are you
receiving any errors when the send/receive process completes?

"Sid9" wrote in message
...
Outlook 2003
XP

All was working well until I switched to AT&T U-Verse (my mistake).

The change to their new POP3 mail servers has caused the following
condition:

Junk mail is received and displayed in the "junk e-mail" folder.

Regular email does not appear at all, yet it can be found received on the
web mail browser.

Their tech support seems to be at a loss and started finger pointing.

Any help here will be much appreciated.

I removed all rules trying to troubleshoot this
issue.
There are no errors in the send / receive process.

Thanks for the response!

"Vince Averello" wrote in
message
...
Do you have any rules enabled that could be
moving things around? Are you receiving any
errors when the send/receive process completes?

"Sid9" wrote in message
...
Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the
"junk e-mail" folder.

Regular email does not appear at all, yet it
can be found received on the web mail browser.

Their tech support seems to be at a loss and
started finger pointing.

Any help here will be much appreciated.

Do you have more than one set of Personal Folders (PST)? Wonder if the mail
is moving elsewhere?

"Sid9" wrote in message
...
I removed all rules trying to troubleshoot this issue.
There are no errors in the send / receive process.

"Vince Averello" wrote in
message
...
Do you have more than one set of Personal
Folders (PST)? Wonder if the mail is moving
elsewhere?

"Sid9" wrote in message
...
I removed all rules trying to troubleshoot this
issue.
There are no errors in the send / receive
process.



There are only two .PST file on my machine.

OUTLOOK.PST "Last write time" Was today nine
minutes ago
ARCHIVE.PST "Last write time" Was yesterday
midday.

I've delete the entire blocked senders list.

Sid9 wrote:

Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the "junk
e-mail" folder.

So if there was a "change", what was the behavior BEFORE for received
junk mails?

POP has no concept of folders. It only understands the concept of a
single mailbox (with no folders). The server-side Inbox folder you see
in the webmail interface is the mailbox that a POP e-mail client can
see. So POP has nothing to do with the Junk folder in your e-mail
account. It will retrieve no items from there. That folder (and all
others than the Inbox) do not exist as far as the POP client is
concerned. There are no commands in POP to select folders because POP
doesn't handle folders.

So something ELSE is putting e-mails into the Junk folder in Outlook.
That could be Outlook's junk filtering, blocked senders list, or some
anti-spam software that you installed.

Regular email does not appear at all, yet it can
be found received on the web mail browser.

Did you check the view used for your Inbox folder in Outlook?

Their tech support seems to be at a loss and
started finger pointing.

Did you create a new e-mail account in Outlook to match up with your new
account at AT&T? Or did you edit an old and existing account in Outlook
to make it use different mail hosts and login credentials?

Did you define a POP or IMAP account in Outlook? If IMAP, does AT&T
support IMAP?

"VanguardLH" wrote in message ...
Sid9 wrote:

Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the "junk
e-mail" folder.

So if there was a "change", what was the behavior BEFORE for received
junk mails?

Junk mail was redirected to the "Junk email" folder
New mail has been received into that folder today


POP has no concept of folders. It only understands the concept of a
single mailbox (with no folders). The server-side Inbox folder you see
in the webmail interface is the mailbox that a POP e-mail client can
see. So POP has nothing to do with the Junk folder in your e-mail
account. It will retrieve no items from there. That folder (and all
others than the Inbox) do not exist as far as the POP client is
concerned. There are no commands in POP to select folders because POP
doesn't handle folders.

So something ELSE is putting e-mails into the Junk folder in Outlook.
That could be Outlook's junk filtering, blocked senders list, or some
anti-spam software that you installed.

I've removed all junk filtering, blocked senders entries or anti-spam software that I am aware of.

At this writing I am deleting some software that YAHOO installed during AT & T's installation. I have deleted it via Control panel add/remove programs. The program still remains in my c:\program files\YAHOO directory and requires a reboot. At the conclusion of my reply to you I will reboot and manually delete the files. The executables are Ymailcfg.exe , ymmapi.exe, and ysctr.exe.

I don't know their function. As far as I'm concerned they are uninvited guests. I have cancelled their U-Verse serve...I should be restored (I hope) in about seven days



Regular email does not appear at all, yet it can
be found received on the web mail browser.

Did you check the view used for your Inbox folder in Outlook?

The view used has not changed. The junk email folder previews the email in that folder just fine



Their tech support seems to be at a loss and
started finger pointing.

Did you create a new e-mail account in Outlook to match up with your new
account at AT&T? Or did you edit an old and existing account in Outlook
to make it use different mail hosts and login credentials?

Yes. The POP mail servers changed from mail.mia.bellsouth.net to pop.att.yahoo.com and smtp.att.yahoo.com. In addition the default POP3 mail ports were changed to 995 and 465 respectively. SSL encryption was required to be checked




Did you define a POP or IMAP account in Outlook? If IMAP, does AT&T
support IMAP?

I don't know if ATT supports IMAP. I followed the instruction they gave me for setting up their email account.

Again...thank you for your response!

"Sid9" wrote in message
...


I don't know their function. As far as I'm concerned they are uninvited
guests. I have
cancelled their U-Verse serve...I should be restored (I hope) in about
seven days

I doubt very much if your issue was affected by Uverse. This issue can
occur no matter what Internet connection you have. Your PC certainly
doesn't care. What may be different, however, is that Uverse employs a
router/gateway and not simply a modem. That can change the approach you
take for network connections. Also, there was no requirement for you to
install the "uninvited guests" and since you installed them, they weren't
uninvited. I have AT&T services and I install only what I want. I don't
blindly stick a CD in my PC and let it install whatever the script dictates.
There's no need for that and, frankly, the fewer extras you have installed
and the simpler the network configuration, the better you'll be when trying
to diagnose problems.

Yes. The POP mail servers changed from mail.mia.bellsouth.net to
pop.att.yahoo.com and
smtp.att.yahoo.com. In addition the default POP3 mail ports were changed
to 995 and 465
respectively. SSL encryption was required to be checked

This is a requirement for many ISPs now. The use of port 25 for SMTP is
much less frequent that it was and it's a good thing. But the port really
makes no difference to how the mail flows in or out.

I don't know if ATT supports IMAP. I followed the instruction they gave me
for setting up
their email account.

It doesn't. Have you tried starting Outlook in safe mode to see if that
makes a difference? StartRunoutlook.exe /safe (mind the space in from of
"/safe").
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]"
wrote in message
...
"Sid9" wrote in message
...


I don't know their function. As far as I'm
concerned they are uninvited guests. I have
cancelled their U-Verse serve...I should be
restored (I hope) in about seven days

I doubt very much if your issue was affected by
Uverse. This issue can occur no matter what
Internet connection you have. Your PC certainly
doesn't care. What may be different, however,
is that Uverse employs a router/gateway and not
simply a modem. That can change the approach
you take for network connections. Also, there
was no requirement for you to install the
"uninvited guests" and since you installed them,
they weren't uninvited. I have AT&T services
and I install only what I want. I don't blindly
stick a CD in my PC and let it install whatever
the script dictates. There's no need for that
and, frankly, the fewer extras you have
installed and the simpler the network
configuration, the better you'll be when trying
to diagnose problems.

Yes. The POP mail servers changed from
mail.mia.bellsouth.net to pop.att.yahoo.com and
smtp.att.yahoo.com. In addition the default
POP3 mail ports were changed to 995 and 465
respectively. SSL encryption was required to be
checked

This is a requirement for many ISPs now. The
use of port 25 for SMTP is much less frequent
that it was and it's a good thing. But the port
really makes no difference to how the mail flows
in or out.

I don't know if ATT supports IMAP. I followed
the instruction they gave me for setting up
their email account.

It doesn't. Have you tried starting Outlook in
safe mode to see if that makes a difference?
StartRunoutlook.exe /safe (mind the space in
from of "/safe").
--
Brian Tillman [MVP-Outlook]

I ran OUTLOOK in safe mode and sent the test
message......it appeared in the web browser but
not in the OUTLOOK inbox.

"Sid9" wrote in message
...

I ran OUTLOOK in safe mode and sent the test message......it appeared in
the web browser but not in the OUTLOOK inbox.


When you say "sent a test message" did you just "send a message" or did you
use the "Test Account Settings" function in the Email Account setup dialog
box?

--
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