We have had this ongoing problem for several months now, when users reply or
create a new email outlook hangs. the only way to fix is to use task manager
a kill the winword process.

it then works fine for the rest of the day, and may happen once a week we
are running exchange 2003, and office 2003 all patched and up to date. there
is an abiguois entry in the event manager.

The following things have been tried to varying success with no common fix
for each user affected:
" Office Repair from add/remove
" Office Reinstall from add/remove
" Complete removal and reinstall of Office
" Detect and Repair from Office application
" Disabling of EVault Plugin
" Disabling of MessageSave Plugin
" Removal of SLR Default Template
" Re-profile of user

I have spent endless hours searching the internet and user groups for this
bug and have looked at site like Expert Exchange which have recommended the
above in one way or another. Microsoft themselves have confirmed this is a
bug which is present in Office XP/2003/2007 and their own fix is to kill the
WINWORD.exe process!

In Word, go to Tools - Autocorrect Options - Smart Tags
and deselect the Smart Tags option.

Let me know if that helps.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"georgestark" wrote:

We have had this ongoing problem for several months now, when users reply or
create a new email outlook hangs. the only way to fix is to use task manager
a kill the winword process.

it then works fine for the rest of the day, and may happen once a week we
are running exchange 2003, and office 2003 all patched and up to date. there
is an abiguois entry in the event manager.

The following things have been tried to varying success with no common fix
for each user affected:
" Office Repair from add/remove
" Office Reinstall from add/remove
" Complete removal and reinstall of Office
" Detect and Repair from Office application
" Disabling of EVault Plugin
" Disabling of MessageSave Plugin
" Removal of SLR Default Template
" Re-profile of user

I have spent endless hours searching the internet and user groups for this
bug and have looked at site like Expert Exchange which have recommended the
above in one way or another. Microsoft themselves have confirmed this is a
bug which is present in Office XP/2003/2007 and their own fix is to kill the
WINWORD.exe process!

Kathleen,

Thanks for the reply, I will get our IT helpdesk team to try this, can you
give me more detail on why this may be the cause.

Warren

"K. Orland" wrote:

In Word, go to Tools - Autocorrect Options - Smart Tags
and deselect the Smart Tags option.

Let me know if that helps.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"georgestark" wrote:

We have had this ongoing problem for several months now, when users reply or
create a new email outlook hangs. the only way to fix is to use task manager
a kill the winword process.

it then works fine for the rest of the day, and may happen once a week we
are running exchange 2003, and office 2003 all patched and up to date. there
is an abiguois entry in the event manager.

The following things have been tried to varying success with no common fix
for each user affected:
" Office Repair from add/remove
" Office Reinstall from add/remove
" Complete removal and reinstall of Office
" Detect and Repair from Office application
" Disabling of EVault Plugin
" Disabling of MessageSave Plugin
" Removal of SLR Default Template
" Re-profile of user

I have spent endless hours searching the internet and user groups for this
bug and have looked at site like Expert Exchange which have recommended the
above in one way or another. Microsoft themselves have confirmed this is a
bug which is present in Office XP/2003/2007 and their own fix is to kill the
WINWORD.exe process!

There is a problem with at least one smart tag that is installed by 3rd
party software that causes word to crash.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Georgestark" wrote in message
...
Kathleen,

Thanks for the reply, I will get our IT helpdesk team to try this, can you
give me more detail on why this may be the cause.

Warren

"K. Orland" wrote:

In Word, go to Tools - Autocorrect Options - Smart Tags
and deselect the Smart Tags option.

Let me know if that helps.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"georgestark" wrote:

We have had this ongoing problem for several months now, when users
reply or
create a new email outlook hangs. the only way to fix is to use task
manager
a kill the winword process.

it then works fine for the rest of the day, and may happen once a week
we
are running exchange 2003, and office 2003 all patched and up to date.
there
is an abiguois entry in the event manager.

The following things have been tried to varying success with no common
fix
for each user affected:
" Office Repair from add/remove
" Office Reinstall from add/remove
" Complete removal and reinstall of Office
" Detect and Repair from Office application
" Disabling of EVault Plugin
" Disabling of MessageSave Plugin
" Removal of SLR Default Template
" Re-profile of user

I have spent endless hours searching the internet and user groups for
this
bug and have looked at site like Expert Exchange which have recommended
the
above in one way or another. Microsoft themselves have confirmed this
is a
bug which is present in Office XP/2003/2007 and their own fix is to
kill the
WINWORD.exe process!