Hello all!

I have outlook 2003 running on windows XP. The program is freezing and causing the "hungapp" error when i forcefully shut it down. It freezes after a few seconds, regardless if i move the mouse or check the email. I initially ran scanpst, and it found errors, but after restarting, the program acted the same. A subsequent scan found no errors.

My main outlook.pst file is 1.3 gigs, and i have other .pst files, totaling around 1.46 gigs. I dont think this is close to the 2 gig limit. Could this still be why my program is hanging?

Here is the log from scanpst:


Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

??BBT entry (B71F4) has different refcount in RBT (4 vs 2)
??BBT entry (B9624) has different refcount in RBT (4 vs 2)
??BBT entry (23FB34) has different refcount in RBT (4 vs 2)
??BBT entry (243D24) has different refcount in RBT (4 vs 2)
??BBT entry (2ED374) has different refcount in RBT (4 vs 2)
??BBT entry (4ECA28) has different refcount in RBT (4 vs 2)
??Couldn't find BBT entry in the RBT (646F4C)
??Couldn't find BBT entry in the RBT (6472A8)
??BBT entry (6475E8) has different refcount in RBT (4 vs 2)
??Couldn't find BBT entry in the RBT (6475EC)
??Couldn't find BBT entry in the RBT (6475FE)
??BBT entry (647C44) has different refcount in RBT (3 vs 2)
??BBT entry (647C48) has different refcount in RBT (3 vs 2)
??Couldn't find BBT entry in the RBT (647C4E)
??BBT entry (647C52) has different refcount in RBT (3 vs 2)

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy

Thanks!

Jason

hungapp doesn't usually indicate a problem requiring scanpst.

Does it work in safe mode?
http://www.outlook-tips.net/beginner/switches.htm
Do you use antivirus software to scan your email? If so, disable it.
Is the securetemp folder full?
http://www.outlook-tips.net/archives/2003/20030828.htm
Do you have all recent updates installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"onebigbandgeek" wrote in message
news

Hello all!

I have outlook 2003 running on windows XP. The program is freezing and
causing the "hungapp" error when i forcefully shut it down. It freezes
after a few seconds, regardless if i move the mouse or check the email.
I initially ran scanpst, and it found errors, but after restarting, the
program acted the same. A subsequent scan found no errors.

My main outlook.pst file is 1.3 gigs, and i have other .pst files,
totaling around 1.46 gigs. I dont think this is close to the 2 gig
limit. Could this still be why my program is hanging?

Here is the log from scanpst:


Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

??BBT entry (B71F4) has different refcount in RBT (4 vs 2)
??BBT entry (B9624) has different refcount in RBT (4 vs 2)
??BBT entry (23FB34) has different refcount in RBT (4 vs 2)
??BBT entry (243D24) has different refcount in RBT (4 vs 2)
??BBT entry (2ED374) has different refcount in RBT (4 vs 2)
??BBT entry (4ECA28) has different refcount in RBT (4 vs 2)
??Couldn't find BBT entry in the RBT (646F4C)
??Couldn't find BBT entry in the RBT (6472A8)
??BBT entry (6475E8) has different refcount in RBT (4 vs 2)
??Couldn't find BBT entry in the RBT (6475EC)
??Couldn't find BBT entry in the RBT (6475FE)
??BBT entry (647C44) has different refcount in RBT (3 vs 2)
??BBT entry (647C48) has different refcount in RBT (3 vs 2)
??Couldn't find BBT entry in the RBT (647C4E)
??BBT entry (647C52) has different refcount in RBT (3 vs 2)

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy

Thanks!

Jason




--
onebigbandgeek

The application does NOT work in safe mode, same problem.

There were files in the securetemp folder. I deleted them. No change.

I have downloaded the most current updates.

Any further advice?

Thanks!

Jason

Do you scan mail with an antivirus or security software? if so, uninstall
it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"onebigbandgeek" wrote in message
news

The application does NOT work in safe mode, same problem.

There were files in the securetemp folder. I deleted them. No change.

I have downloaded the most current updates.

Any further advice?

Thanks!

Jason

'Diane Poremsky [MVP Wrote:
;305144']hungapp doesn't usually indicate a problem requiring scanpst.

Does it work in safe mode?
http://www.outlook-tips.net/beginner/switches.htm
Do you use antivirus software to scan your email? If so, disable it.
Is the securetemp folder full?
http://www.outlook-tips.net/archives/2003/20030828.htm
Do you have all recent updates installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/





--
onebigbandgeek




--
onebigbandgeek [/i][/color]

Nope.

Is the solution going to be, just reinstall the software? I dont know if i have a CD since office 2003 came on the computer.

Thanks for your help.

Jason