chad did you try to open a New Mail error

"ChadH" wrote:

i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
open outlook..."

Under deadline, I Frantically started Googling the problem finding that most
people were donig uninstalls, system restores, and many other time consuming
cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing
Outlook.exe /resetnavpane i was back in business without the headache of
smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my
friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Dan - you are a star! Don't know how you got there but I'd already wasted
hours on the 'Fix it' and deleting profiles. Thank you so much,
Rod

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Unbelievable!!!!!!!!!!!!!
Hours spent try to google the problem. reinstall outlook. patch download.
Then your blog...... 10 secs ..... FIXED THANK YOU VERY MUCH!!!!!

"ChadH" wrote:

i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
open outlook..."

Under deadline, I Frantically started Googling the problem finding that most
people were donig uninstalls, system restores, and many other time consuming
cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing
Outlook.exe /resetnavpane i was back in business without the headache of
smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my
friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Worked for me too! great stuff!

"ChadH" wrote:

i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
open outlook..."

Under deadline, I Frantically started Googling the problem finding that most
people were donig uninstalls, system restores, and many other time consuming
cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing
Outlook.exe /resetnavpane i was back in business without the headache of
smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my
friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

How does one "run" Outlook.exe /resetnavpane?

Thanks



"ChadH" wrote:

i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
open outlook..."

Under deadline, I Frantically started Googling the problem finding that most
people were donig uninstalls, system restores, and many other time consuming
cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing
Outlook.exe /resetnavpane i was back in business without the headache of
smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my
friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

"mleier" wrote in message
...

How does one "run" Outlook.exe /resetnavpane?

StartRun (XP) or StartSearch (Vista)
--
Brian Tillman [MVP-Outlook]

Thanks a lot Dan, this problem realy made me crazy i spend that past two days
trying to slove it out till I found your solution.

Thanks a lot.

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Dan,

I gotta say you have made me a very happy chappy right now - I was getting
the same error & have tried all day to work out how i was going to get my
outlook working again, as i am 6hrs drive from home & did not have the Office
discs with me & all my add/remove programs options was telling me was that my
installation was corrupt.

Thanks heaps - next time i will come here & look for the exact error that
microsoft spits out, as i probably should have done in the first place. You
live & learn, but again, I cannot exprees enough thanks!

Cheers,

Coxy


"ChadH" wrote:

i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
open outlook..."

Under deadline, I Frantically started Googling the problem finding that most
people were donig uninstalls, system restores, and many other time consuming
cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing
Outlook.exe /resetnavpane i was back in business without the headache of
smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my
friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

I am a newbe...where do I type "Outlook.exe /resetnavpane "...thanks so much.

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

"Conbob" wrote in message
...

I am a newbe...where do I type "Outlook.exe /resetnavpane "...thanks so much.

StartSearchoutlook.exe /resetnavpane
--
Brian Tillman [MVP-Outlook]