Dan - you are a star! Don't know how you got there but I'd already wasted
hours on the 'Fix it' and deleting profiles. Thank you so much,
Rod

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Thanks a lot Dan, this problem realy made me crazy i spend that past two days
trying to slove it out till I found your solution.

Thanks a lot.

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Amazing! Thanks, Dan, for the (finally) quick fix!! Kudos...
-Jessica

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

thank you so much! I usually never post anything and i'm leary of trying
posted solutions... but yours just saved me hours of frustration. worked like
a charm. thanks!!


"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Thanks, this works.

... UNTIL I ran Outlook.exe /resetnavpane

That is the solution! Wow, there really needs to be a KB article on this.

This just happened to me with a clean install of Win7 w/ Outlook '07 - by
clean, I mean I built O/S two days ago... It was all running fine until I let
about 21 updates install for office service pack 2. Then, boom, can't open
outlook.

Thank you, Dan!


"Dan Thomas" wrote:

... UNTIL I ran Outlook.exe /resetnavpane

Thank you, Thank you, Thank you, Thank you. I was almost on the verge of
reinstalling the outlook program (all because of the error message "Cannot
start microsoft office outlook. Cannot open the outlook window.") because
none of the fixes were working (scanning and repairing the pst files,
creating a new profile, and trying to open from various points on the hard
drive) and running Outlook.exe/resetnavpane corrected it right then and
there. Thank you.

Pietro

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Are you sure your PST file wasn't oversized? If not ,i think you can
try Advanced Outlook Repair to solve the problem, by either converting
it into Outlook 2003 format ( http://www.datanumen.com/aor/problem...rt-2gb-pst.htm
), or splitting it into smaller pieces ( http://www.datanumen.com/aor/problems/split-2gb-pst.htm
)

http://www.datanumen.com/aor/ contains the detailed information about
Advanced Outlook Repair.

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

W.Dong

Kudos to Dan Thomas. I, like many others it seems, ran into this same
problem "could not display Outlook window" and after various searches and
recommendations from others (to no avail) this one absolutely works. Thanks
again Dan.

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Thanks, fixed my problem quickly.

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff