Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Have you uninstalled Norton, then use the tool available on Norton web site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery
image?

Thanks,

Cliff

Thanks for the quick reply. No I have not ... primarily because the Norton
distribution was preloaded to this shiny new laptop which did not include a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery
image?

Thanks,

Cliff

Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
Norton program files grouping.
Then clear temp files & reboot
Try checking Norton site for the completely remove utility, older versions
of Norton had such & I assume the same is true for your version
AV apps often cause problems when intergrated into Outlook

"CliffB" wrote in message
...
Thanks for the quick reply. No I have not ... primarily because the
Norton
distribution was preloaded to this shiny new laptop which did not include
a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web
site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
"idle
time scan" hang DURING an Outlook send/receive that was apparrently
hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new
profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery
image?

Thanks,

Cliff

I did a complete Norton removal (using the removal tool on the Norton site)
under the guidance of a Norton rep via an Internet session. Outlook still
failed to start with same error dialog.

Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled Norton.
Run Office repair. Reinstall Outlook and configured for a new PST.

Outlook still will not start ... displays "Cannot open the Outlook Window".

Cliff

"DL" wrote:

Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
Norton program files grouping.
Then clear temp files & reboot
Try checking Norton site for the completely remove utility, older versions
of Norton had such & I assume the same is true for your version
AV apps often cause problems when intergrated into Outlook

"CliffB" wrote in message
...
Thanks for the quick reply. No I have not ... primarily because the
Norton
distribution was preloaded to this shiny new laptop which did not include
a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web
site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
"idle
time scan" hang DURING an Outlook send/receive that was apparrently
hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new
profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery
image?

Thanks,

Cliff

Don't reinstall Norton!
With Norton completely removed from your system, then set about repairing /
configuring outlook
Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont
fix

"CliffB" wrote in message
...
I did a complete Norton removal (using the removal tool on the Norton site)
under the guidance of a Norton rep via an Internet session. Outlook still
failed to start with same error dialog.

Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
Norton.
Run Office repair. Reinstall Outlook and configured for a new PST.

Outlook still will not start ... displays "Cannot open the Outlook
Window".

Cliff

"DL" wrote:

Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
the
Norton program files grouping.
Then clear temp files & reboot
Try checking Norton site for the completely remove utility, older
versions
of Norton had such & I assume the same is true for your version
AV apps often cause problems when intergrated into Outlook

"CliffB" wrote in message
...
Thanks for the quick reply. No I have not ... primarily because the
Norton
distribution was preloaded to this shiny new laptop which did not
include
a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web
site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
"idle
time scan" hang DURING an Outlook send/receive that was apparrently
hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same
error),
uninstall/reinstall Outlook, turning Norton 2009 off during my
process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new
profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my
recovery
image?

Thanks,

Cliff

Hi CliffB,

I've experienced the same symptoms since yesterday, though I'm not running
Norton: Yesterday, outlook and vs2008 appeared to hang at the same time
(similar to what you are describing) and I couldn't even terminate the
processes via task manager.

I did a hard-reset and this morning I'm getting the exact message you are.
I've tried the whole uninstall this, fix that routine and getting nowhere
fast. It would be nice if the event log had something more substantial in it
to help in diagnosis.

I'm on win2k8 server (64-bit). Any news on a solution apart from the most
brutal options (clean install) yet?

Thanks

-- Dan

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

.... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff

You are 'The Man'!

This is farther into Windows stuff than I usually go ... profilename.xml was
not something of which I was aware.

Outlook.exe /resetnavpane appears to have resolved the problem.

Thanks VERY Much!

CliffB

"Dan Thomas" wrote:

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the
process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities...6865&p=1&ntf=1

... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...

I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...

-- Dan

"CliffB" wrote:

Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more
reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff