Afternoon, i have a user that has pointed out something that does not work for them but for everyone else it does and i have never really paid much attention to it.

When the user enters a name in the to field and clicks send it resolves the name from the address list and sends the email.
The next time the user goes to type the name again it lists the addresses that are similar that have been typed in. which is what you expect but when the user closes outlook down and then opens it again and goes to compose an email to a user he has sent an email before it does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type a name in of someone i have never emailed before, resolve it using the check name and then close the email then open a new email and start typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools Options E-Mail Options Advanced Email Options Enable Tick box Suggest names while composing To. This was already enabled, anyone know anything else about this setting where the list is remembered from if its a file on the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it but i'd rather do that as a last resort if i can't find out about the files or registry settings?

Thanks in advance for reading

Best guess, the client is typing the name, hitting send, and it never
hits the cache cuz they haven't resolved it to anything.

For frequently used names, you can set a nickname that Outlook will
automatically resolve to the full address.Here's how to set up
a nickname:

- Start a new message.
- Type the text you want to use for the nickname into the To box.
- Fill in the subject and start typing a message.
- When you see the name in the To box underlined with a red squiggle,
right-click on the name. You'll see a choice of matching names from
your address book. Choose the one you want to use or click
More Names to get other choices.

Next time you want to send a message to that person, just type in the
text from Step 2 again. Outlook will automatically get the address for
you and will underline the full name in a dashed green line to highlight
that auto-resolution did its job.

Steps copied from SlipStick:
Address Auto-Resolution vs. Auto-Complete
http://www.slipstick.com/emo/2000/up...m#autocomplete

Nikki

"mdlister" wrote in message
...

Afternoon, i have a user that has pointed out something that does not
work for them but for everyone else it does and i have never really
paid much attention to it.

When the user enters a name in the to field and clicks send it resolves
the name from the address list and sends the email.
The next time the user goes to type the name again it lists the
addresses that are similar that have been typed in. which is what you
expect but when the user closes outlook down and then opens it again
and goes to compose an email to a user he has sent an email before it
does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type
a name in of someone i have never emailed before, resolve it using the
check name and then close the email then open a new email and start
typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools Options
E-Mail Options Advanced Email Options Enable Tick box Suggest names
while composing To. This was already enabled, anyone know anything else
about this setting where the list is remembered from if its a file on
the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it
but i'd rather do that as a last resort if i can't find out about the
files or registry settings?

Thanks in advance for reading




--
mdlister

My best guess is different. I suspect the Outlook profile is no longer
writing to the autocompletion cache. Autoresolution probably isn't even in
play here since it isn't even invoked unless autocompletion has no matches.
It usually requires creating a new profile to get autocompletion working
again, then the cache will have to be repopulated.
--
Russ Valentine
[MVP-Outlook]
"mdlister" wrote in message
...

Afternoon, i have a user that has pointed out something that does not
work for them but for everyone else it does and i have never really
paid much attention to it.

When the user enters a name in the to field and clicks send it resolves
the name from the address list and sends the email.
The next time the user goes to type the name again it lists the
addresses that are similar that have been typed in. which is what you
expect but when the user closes outlook down and then opens it again
and goes to compose an email to a user he has sent an email before it
does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type
a name in of someone i have never emailed before, resolve it using the
check name and then close the email then open a new email and start
typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools Options
E-Mail Options Advanced Email Options Enable Tick box Suggest names
while composing To. This was already enabled, anyone know anything else
about this setting where the list is remembered from if its a file on
the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it
but i'd rather do that as a last resort if i can't find out about the
files or registry settings?

Thanks in advance for reading




--
mdlister

When the cache doesn't save on close it means either the profile is corrupt
or outlook is not closing completely. See
http://www.slipstick.com/problems/nicknamecache.asp

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"mdlister" wrote in message
...

Afternoon, i have a user that has pointed out something that does not
work for them but for everyone else it does and i have never really
paid much attention to it.

When the user enters a name in the to field and clicks send it resolves
the name from the address list and sends the email.
The next time the user goes to type the name again it lists the
addresses that are similar that have been typed in. which is what you
expect but when the user closes outlook down and then opens it again
and goes to compose an email to a user he has sent an email before it
does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type
a name in of someone i have never emailed before, resolve it using the
check name and then close the email then open a new email and start
typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools Options
E-Mail Options Advanced Email Options Enable Tick box Suggest names
while composing To. This was already enabled, anyone know anything else
about this setting where the list is remembered from if its a file on
the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it
but i'd rather do that as a last resort if i can't find out about the
files or registry settings?

Thanks in advance for reading




--
mdlister

Thanks all for your quick responses, i have downloaded a tool that will allow me to have a look inside the users .nk2 files if they have any and if not i will recreate there outlook profile.

I will update later today with my success

Good news!!

as we have recently upgraded to 2007 from 2000 i had a look at my settings and i have 2 copies of all the files as i have 2 outlook profiles, both sets of files are named the same as the profile.

After checking the users PC they had one set of files named the same as the exchange profile however the nickname file was not .nk2 but .Nick i assumed that this was not upgraded during the install and deleted the file, the user then started an email typed in a name and resolved it, closed the email and nothing happened. However when outlook was closed it created a new file with the .nk2 extention. so thats fantastic the problem has been resolved!

Is there a tool to migrate users outlook profiles including these settings?

Other users have complained that there outlook shortcuts are missing so i guess these are the same issue possible and have not migrated across, tho i have had a quick look and the user has a .fav file which accordding to http://www.sitedeveloper.ws/tutorials/outlook.htm this is where the outlook shortcuts are saved and i do not have one instead i have a outlook profile.xml with the lines below so i guess that this is the new format for them?

linkgroup name="Shortcuts" clsid="C001DE6548CC90439DA43C6F8FA0487B"
wdLnk
ltypeshortcut/ltype
storeid2/storeid
urlhint /
icondata /
reckey000000001A447390AA6611CD9BC800AA002FC45A03 00A9B013D3B78834478A1E12C2B3639968000006B9B9D00000 /reckey
eid000000001A447390AA6611CD9BC800AA002FC45A0300A 9B013D3B78834478A1E12C2B3639968000006B9B9D00000/eid
clsid0078060000000000C000000000000046/clsid
nameHMLR/name
lId25FE74894B589B41B824688E937A5CE4/lId
userdefname1/userdefname
/wdLnk
/linkgroup