"J" wrote:

Outlook does not open on my PC. I am running Vista OS and have Office 2007
installed.

When I try to open Outlook the icon displays in the system tray and shows as
an open program in task manager but will not pop up and display at all so I
cant access my emails.

Rebooting and ending the program in task manager doesnt make any difference.

Please help.

Was your Outlook PST created in a much earlier version of Outlook, say 2002
or older? Can you verify that Outlook closes properly and does not continue
to run in the Task Manager Processes after you have closed it? Have you
tried opening Outlook in safe mode? Start Start Search outlook.exe /safe
(note the space between outlook.exe and /safe).

Have you read the troubleshooting steps listed he
http://www.howto-outlook.com/faq/outlookdoesntstart.htm



"J" wrote in message
...


"J" wrote:

Outlook does not open on my PC. I am running Vista OS and have Office
2007
installed.

When I try to open Outlook the icon displays in the system tray and
shows as
an open program in task manager but will not pop up and display at all
so I
cant access my emails.

Rebooting and ending the program in task manager doesnt make any
difference.

Please help.

"Kathleen Orland" wrote:

Was your Outlook PST created in a much earlier version of Outlook, say 2002
or older? Can you verify that Outlook closes properly and does not continue
to run in the Task Manager Processes after you have closed it? Have you
tried opening Outlook in safe mode? Start Start Search outlook.exe /safe
(note the space between outlook.exe and /safe).

Have you read the troubleshooting steps listed he
http://www.howto-outlook.com/faq/outlookdoesntstart.htm



"J" wrote in message
...


"J" wrote:

Outlook does not open on my PC. I am running Vista OS and have Office
2007
installed.

When I try to open Outlook the icon displays in the system tray and
shows as
an open program in task manager but will not pop up and display at all
so I
cant access my emails.

Rebooting and ending the program in task manager doesnt make any
difference.

Please help.



Hi Kathleen

My local profile was created in Vista as this is a new PC. Although it is
an Exchange account that has been valid for many years.

I have tried to Run Outlook in safe mode but it does not work.

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting down
my PC. Outlook doesnt work on reboot.

J

If this is an Exchange account, have you had your Exchange Admin or Systems
Admin have a look at it?


"J" wrote in message
...


"Kathleen Orland" wrote:

Was your Outlook PST created in a much earlier version of Outlook, say
2002
or older? Can you verify that Outlook closes properly and does not
continue
to run in the Task Manager Processes after you have closed it? Have
you
tried opening Outlook in safe mode? Start Start Search outlook.exe
/safe
(note the space between outlook.exe and /safe).

Have you read the troubleshooting steps listed he
http://www.howto-outlook.com/faq/outlookdoesntstart.htm



"J" wrote in message
...


"J" wrote:

Outlook does not open on my PC. I am running Vista OS and have
Office
2007
installed.

When I try to open Outlook the icon displays in the system tray and
shows as
an open program in task manager but will not pop up and display at
all
so I
cant access my emails.

Rebooting and ending the program in task manager doesnt make any
difference.

Please help.



Hi Kathleen

My local profile was created in Vista as this is a new PC. Although it is
an Exchange account that has been valid for many years.

I have tried to Run Outlook in safe mode but it does not work.

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting
down
my PC. Outlook doesnt work on reboot.

J

They havent seen this problem before. So its been left to me to find out.
Im normally quite tech savvy so thought I would try to find a solution. But
to no avail. Its getting getting frustrating using web outlook to get my
emails as it also doesnt offer the full functionality of Outlook.

"Kathleen Orland" wrote:

If this is an Exchange account, have you had your Exchange Admin or Systems
Admin have a look at it?


"J" wrote in message
...


"Kathleen Orland" wrote:

Was your Outlook PST created in a much earlier version of Outlook, say
2002
or older? Can you verify that Outlook closes properly and does not
continue
to run in the Task Manager Processes after you have closed it? Have
you
tried opening Outlook in safe mode? Start Start Search outlook.exe
/safe
(note the space between outlook.exe and /safe).

Have you read the troubleshooting steps listed he
http://www.howto-outlook.com/faq/outlookdoesntstart.htm



"J" wrote in message
...


"J" wrote:

Outlook does not open on my PC. I am running Vista OS and have
Office
2007
installed.

When I try to open Outlook the icon displays in the system tray and
shows as
an open program in task manager but will not pop up and display at
all
so I
cant access my emails.

Rebooting and ending the program in task manager doesnt make any
difference.

Please help.



Hi Kathleen

My local profile was created in Vista as this is a new PC. Although it is
an Exchange account that has been valid for many years.

I have tried to Run Outlook in safe mode but it does not work.

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting
down
my PC. Outlook doesnt work on reboot.

J

"J" wrote in message
...

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting down
my PC. Outlook doesnt work on reboot.

Stop Outlook in Task Manager, then try deleting the file outcmd.dat in the
(usually hidden) folder
%AppData%\Microsoft\Outlook. Does that make a difference?
--
Brian Tillman [MVP-Outlook]

Hi Brian


The OUTCMD.dat file is not in that folder. all hidden folders are selected
to be visible so its a bit strange.


"Brian Tillman [MVP - Outlook]" wrote:

"J" wrote in message
...

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting down
my PC. Outlook doesnt work on reboot.

Stop Outlook in Task Manager, then try deleting the file outcmd.dat in the
(usually hidden) folder
%AppData%\Microsoft\Outlook. Does that make a difference?
--
Brian Tillman [MVP-Outlook]

Then do a search for outcmd.dat and include all hidden folders/files in the
search. Close Outlook. Rename the file (eg: outcmd.dat_old).

If that doesn't work, try the /resetnavpane switch. I think you said you
were using Vista?

Start Start Search outlook.exe /resetnavpane

(note the space between outlook.exe and /resetnavpane)



"J" wrote in message
...
Hi Brian


The OUTCMD.dat file is not in that folder. all hidden folders are selected
to be visible so its a bit strange.


"Brian Tillman [MVP - Outlook]" wrote:

"J" wrote in message
...

When Outlook is visable in the system tray it is running a process.
The
only way I can exit the process is through Task Manager or by shutting
down
my PC. Outlook doesnt work on reboot.

Stop Outlook in Task Manager, then try deleting the file outcmd.dat in
the
(usually hidden) folder
%AppData%\Microsoft\Outlook. Does that make a difference?
--
Brian Tillman [MVP-Outlook]

"J" wrote in message
...

The OUTCMD.dat file is not in that folder. all hidden folders are selected
to be visible so its a bit strange.

Open Windows Explorer and enter %AppData%\Microsoft\Outlook in the Address
field. Click Go. What do you see?
--
Brian Tillman [MVP-Outlook]

Hi Brian,

Thanks for that, I did find the outcmd.dat files and deleted it but the
problem continues.

Do you have any more suggestions please.

"J" wrote:

Hi Brian


The OUTCMD.dat file is not in that folder. all hidden folders are selected
to be visible so its a bit strange.


"Brian Tillman [MVP - Outlook]" wrote:

"J" wrote in message
...

When Outlook is visable in the system tray it is running a process. The
only way I can exit the process is through Task Manager or by shutting down
my PC. Outlook doesnt work on reboot.

Stop Outlook in Task Manager, then try deleting the file outcmd.dat in the
(usually hidden) folder
%AppData%\Microsoft\Outlook. Does that make a difference?
--
Brian Tillman [MVP-Outlook]