Brian, we're not dealing with the address book view in Outlook here. We're
dealing with the address book view in Word--different animal entirely
although based on the same MAPI transport. In Word, the address book shows
_all_ Contacts just as it should since in Word you have use for postal
addresses, not just electronic addresses. However, to make the connection
between Word and Outlook Contacts, versions must match and you must jump
through the same hoops to configure the Outlook address book service as you
do in Outlook. When the address book view in Word shows only electronic
addresses, it means that version don't match or that the Outlook Address
Book service is corrupt.
OP needs to follow the steps I posted. I didn't cross post those steps to
the Word group but will now since that's where the thread is continuing:
--Outlook and Word versions must match to support mail merge and the insert
address functions. There is an outside chance that if you upgrade Outlook
correctly (clean install of Outlook, completely new profile and correct data
migration), you could start a merge from Outlook, not Word. Try it. The
error message will tell you very clearly if it won't work.--
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman [MVP - Outlook]" wrote in message
...
"Graham Mayor" wrote in message
...

Given that this is a compatibility issue relating to Outlook's address
book, you may have better luck posting to an Outlook forum and to that
end I have cross posted this reply, with your original message, there.
While Word 2003 works with Outlook 2007 in this respect, I do not know to
what extent Word 2000 is compatible with Outlook 2002.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



RobbieM wrote:
How can I get the Word address book feature to look at the Outlook
Contact name (instead of the email address) and allow me to see in
the Select Name dialog the Contacts that do not have an email address
defined?

The address book function's sole purpose is to translate names to
electronic addresses via resolution with contact folder entries. It has
no facility to work with contacts that have no e-mail or fax addresses.
--
Brian Tillman [MVP-Outlook]