A plea following up on a posting on April 8 to the Outlook.General
group. I'm still in troiuble.

I've upgraded my OS from Win ME to XP Sp2. The PC has MS Office 2000
premium, including Outlook 2000, installed. All the Office components
except Outlook worked OK after the OS upgrade but when I try to use
Outlook it tells me "Your computer has been upgraded from Windows 95 or
Windows 98 to a later version of Windows. Outlook must reconfigure
itself to this version of Windows."

Clicking the "OK" button on that message gives me a message from
Windows Installer saying "Preparing to Install". That is quickly
replaced with the message
"Outlook was unsuccessful in configuring itself for you new version of
Windows. Please perfom a Detect and Repair, available on the Help
menu. Detect and Repair produces a message from Windows Installer
"This patch package could not be opened. Verify that the patch package
exists and that you can acccess it, or contact the application vendor
to verify that this is a valid Windows Installer package."

That problem apparently can occur with all Office components. I've
followed the details given in KB article 295823, including downloading
and running the Windows Installer Clean-up utility msicuu2.exe. That
appeared to work, enabling me to remove Outlook 2000 and then reinstall
it. No joy, I'm back to where I was. Outlook appears to run OK after
I acknowledhge the errors, but ActiveSynch 3.7 plays up quite badly.
For me this is a critical issue as I need to be able to synch my PDA
with the PC.

The first upgrade to XP failed and I had to go back to ME and try
again. The second upgrade was apparently totally successful,
nevertheless I'm guessing that something may have gone wrong in the
registry. Should I try something like Registry Washer or is there
someone out there who knows the cure to this problem? Advice would be
much appreciated.

John

Whilst an upgrade can be fine, its often advised that a clean install is the
best/safest way.
http://support.microsoft.com/?scid=kb;en-us;295823
may help

"jeh" wrote in message
oups.com...
A plea following up on a posting on April 8 to the Outlook.General
group. I'm still in troiuble.

I've upgraded my OS from Win ME to XP Sp2. The PC has MS Office 2000
premium, including Outlook 2000, installed. All the Office components
except Outlook worked OK after the OS upgrade but when I try to use
Outlook it tells me "Your computer has been upgraded from Windows 95 or
Windows 98 to a later version of Windows. Outlook must reconfigure
itself to this version of Windows."

Clicking the "OK" button on that message gives me a message from
Windows Installer saying "Preparing to Install". That is quickly
replaced with the message
"Outlook was unsuccessful in configuring itself for you new version of
Windows. Please perfom a Detect and Repair, available on the Help
menu. Detect and Repair produces a message from Windows Installer
"This patch package could not be opened. Verify that the patch package
exists and that you can acccess it, or contact the application vendor
to verify that this is a valid Windows Installer package."

That problem apparently can occur with all Office components. I've
followed the details given in KB article 295823, including downloading
and running the Windows Installer Clean-up utility msicuu2.exe. That
appeared to work, enabling me to remove Outlook 2000 and then reinstall
it. No joy, I'm back to where I was. Outlook appears to run OK after
I acknowledhge the errors, but ActiveSynch 3.7 plays up quite badly.
For me this is a critical issue as I need to be able to synch my PDA
with the PC.

The first upgrade to XP failed and I had to go back to ME and try
again. The second upgrade was apparently totally successful,
nevertheless I'm guessing that something may have gone wrong in the
registry. Should I try something like Registry Washer or is there
someone out there who knows the cure to this problem? Advice would be
much appreciated.

John

I'd read that article and followed its advice, but without success -
hence the additional posting. Having paid for the upgrade version of
XP I'm naturally reluctant to pay for a full version.

Using an upgrade version, it is not neccessary to have the earlier version
installed. You just need the early version cd available to point to during
the install.

wrote in message
ups.com...
I'd read that article and followed its advice, but without success -
hence the additional posting. Having paid for the upgrade version of
XP I'm naturally reluctant to pay for a full version.

Thanks. I'd not realised that was possible. I'll do it (after backing
up of course). John

DL wrote:

Using an upgrade version, it is not neccessary to have the earlier version
installed. You just need the early version cd available to point to during
the install.

wrote in message
ups.com...
I'd read that article and followed its advice, but without success -
hence the additional posting. Having paid for the upgrade version of
XP I'm naturally reluctant to pay for a full version.

http://www.howto-outlook.com/howto/backupandrestore.htm may help
Do NOT use Export/Import options

wrote in message
oups.com...
Thanks. I'd not realised that was possible. I'll do it (after backing
up of course). John

DL wrote:

Using an upgrade version, it is not neccessary to have the earlier
version
installed. You just need the early version cd available to point to
during
the install.

wrote in message
ups.com...
I'd read that article and followed its advice, but without success -
hence the additional posting. Having paid for the upgrade version of
XP I'm naturally reluctant to pay for a full version.