We have SBS 2003 Standard and 10 clients. Need to set up Outlook & Exchange
so that our main customer inquiry email account is downloaded from our ISP
server (POP3) and received in all of our sales reps inboxes. I think I can
do this by distribution list setup, but how do I make the inbox active to
changes from any sales rep. Ex: I receive mail in my inbox from the main
POP3 acct ) and also my personal account (also a
POP3, ). I want the sales reps to be able to see,
answer and move to a completed folder the inquiries from
, but not have access to my other email,
. How do I do that? Also- when I look in my inbox,
if something has been answered and moved, will it be moved out of my inbox
also? (hopefully.....) Please help, or direct me to a resource for educating
myself. Thanks in advance!

If you are using SBS you have functionality provided with Exchange and the
POP3 connector. Try an SBS group who are familiar with that configuration.
For shared email in Outlook without Exchange then IMAP accounts are possibly
the best. Many POP3 accounts can also function as IMAP accounts.

--
Bill R MVP
"Coffee&Chocolate" wrote in
message ...
We have SBS 2003 Standard and 10 clients. Need to set up Outlook &
Exchange
so that our main customer inquiry email account is downloaded from our ISP
server (POP3) and received in all of our sales reps inboxes. I think I
can
do this by distribution list setup, but how do I make the inbox active to
changes from any sales rep. Ex: I receive mail in my inbox from the main
POP3 acct ) and also my personal account (also a
POP3, ). I want the sales reps to be able to see,
answer and move to a completed folder the inquiries from
, but not have access to my other email,
. How do I do that? Also- when I look in my
inbox,
if something has been answered and moved, will it be moved out of my inbox
also? (hopefully.....) Please help, or direct me to a resource for
educating
myself. Thanks in advance!

You'll need to give the parts address it's own exchange mailbox and give all
the users delegate access to it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Coffee&Chocolate" wrote in
message ...
We have SBS 2003 Standard and 10 clients. Need to set up Outlook &
Exchange
so that our main customer inquiry email account is downloaded from our ISP
server (POP3) and received in all of our sales reps inboxes. I think I
can
do this by distribution list setup, but how do I make the inbox active to
changes from any sales rep. Ex: I receive mail in my inbox from the main
POP3 acct ) and also my personal account (also a
POP3, ). I want the sales reps to be able to see,
answer and move to a completed folder the inquiries from
, but not have access to my other email,
. How do I do that? Also- when I look in my
inbox,
if something has been answered and moved, will it be moved out of my inbox
also? (hopefully.....) Please help, or direct me to a resource for
educating
myself. Thanks in advance!