The received mail notification envelope on the task bar does not go away when
mail comes in that is permanently deleted by rule. (So there is no mail to
read.) I must close Outlook and restart to remove it. How can I fix this
nuisance? I use Outlook 2003 SP2 with all updates.

bg44 wrote:

The received mail notification envelope on the task bar does not go
away when mail comes in that is permanently deleted by rule. (So
there is no mail to read.) I must close Outlook and restart to remove
it. How can I fix this nuisance? I use Outlook 2003 SP2 with all
updates.

Suppose you had two messages come in during the send/receive and the first
one of them matched your rule and was permanently deleted, but the second
one did not. How happy would you be if your first rule turned OFF the new
mail alert? Not very, I should think, since you still would have a new
message. A rule has no idea if it's operating on the first, middle, or last
unread message in the Inbox, so it has no control over the new mail alert
process. The bottom line is, you can't fix it. It isn't broken.

That said, however, with Outlook 2003 SP2, rules are SUPPOSED to execute
PRIOR to the process that turns on the new message alert (at least, I
thought I had read that), so that if no unread messages remain , the new
message alert isn't supposed to appear. Thus, I can't explain why you see
this.
--
Brian Tillman

"Brian Tillman" wrote:

bg44 wrote:

The received mail notification envelope on the task bar does not go
away when mail comes in that is permanently deleted by rule. (So
there is no mail to read.) I must close Outlook and restart to remove
it. How can I fix this nuisance? I use Outlook 2003 SP2 with all
updates.

Suppose you had two messages come in during the send/receive and the first
one of them matched your rule and was permanently deleted, but the second
one did not. How happy would you be if your first rule turned OFF the new
mail alert? Not very, I should think, since you still would have a new
message. A rule has no idea if it's operating on the first, middle, or last
unread message in the Inbox, so it has no control over the new mail alert
process. The bottom line is, you can't fix it. It isn't broken.

That said, however, with Outlook 2003 SP2, rules are SUPPOSED to execute
PRIOR to the process that turns on the new message alert (at least, I
thought I had read that), so that if no unread messages remain , the new
message alert isn't supposed to appear. Thus, I can't explain why you see
this.
--
Brian Tillman